Technical Support

What you’ll do: 
 Technical Support provides front-line assistance via email and phone in the customer's language, covering pre-sales and post-sales inquiries but excluding quotation tasks and pricing. This role is essential for addressing customer needs directly and efficiently, requiring proficiency in the customer's language to ensure clear communication and effective support. Additionally, Technical Support is responsible for troubleshooting defective products and differentiating between quality issues and misuse.         "Pre-Sales Support Post-Sales Support Escalation of Product Quality Issues Escalation Management Warranty and Contract Status Verification Continuous Improvement Knowledge Acquisition and Sharing Data update/entry in Salesforce Case Management" Qualifications: 
 Typically requires a (technical) high school diploma and job-related training or a post-secondary degree or diploma in sales or technical studies  0-4 years Skills: 
 basic (electro) technical skills and understanding "Digital native, very proactive and positive communicator, team player, willing to learn, service and solution oriented, passionate about customer service. Good networking skills.  Slovak or Czech ( as native speaker), English (B1, B2)"