Change and Communications Lead

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Schwab Technology Services supports the firm through technology and creative problem-solving that help deliver world-class experiences. As a Senior Manager, Change and Communications Lead on the BOET OCIO team, you’ll help turn complex transformation efforts into a coordinated, actionable experience for leaders and employees.

You’ll connect change, communications, training, and leadership-engagement efforts across multiple workstreams, translating complex and evolving information into clear strategies, communications, and learning content. Through strong Change Management, Communication, Stakeholder Management, and Problem Solving skills, you’ll identify dependencies and readiness risks, help leaders make informed decisions, and build alignment across business and technology partners. Your ability to adapt to shifting priorities, influence stakeholders, and coordinate execution will help strengthen readiness, adoption, and successful transformation outcomes.

What you have

5-10 yrs of demonstrated experience leading or supporting complex change management, communications, training, or transformation initiatives. Strong Change Management skills with the ability to integrate change, communications, training, and leadership engagement into a cohesive delivery approach. Strong Communication and Written Communication skills, including the ability to translate complex information into clear, actionable content for executive, leader, and employee audiences. Strong Stakeholder Management and Cross-Functional Collaboration skills with the ability to build alignment and influence partners across business and technology. Strong Problem Solving and Decision Making skills to identify readiness gaps, dependencies, and delivery risks and help drive appropriate resolution. Demonstrated Organization , Attention to Detail , and Priority Management skills while managing multiple workstreams and competing priorities. Demonstrated Adaptability in responding to changing program needs, emerging risks, and evolving delivery timelines.

Experience supporting enterprise-scale or technology transformation initiatives. Familiarity with change management frameworks and transformation communication practices. Strong Presentation Skills and Executive Presence , with experience developing polished content for senior leaders. Experience with Stakeholder Engagement , leadership activation, and organizational readiness efforts.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.