Senior Manager, Product Design

Senior Manager, Product Design Senior Manager, Product Design  (Senior Manager level - People Leader) At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.                                                Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good. We’re currently seeking a Senior Manager, Product Design to join the Navigator Platform team, which is part of the Experience Design organization.  The Capital One Navigator platform is an integrated digital marketplace that bridges the gap between a customer's online car search and their physical dealership experience. As a Senior Manager on the Navigator Platform team, you’ll operate at the intersection of B2B enterprise design and cutting-edge AI innovation. You will combine your craft expertise, business acumen, and strategic influence to elevate experiences that empower dealers to build meaningful relationships with car buyers. Your work will directly impact both dealers and customers through innovations in dealer-to-customer messaging, campaign tools, and conversational AI experiences. Thriving as a versatile design leader and mentor, you will set a high bar for design execution—coaching ICs on pattern discipline and component usage while championing iconic customer experiences. You will serve as an essential cross-functional bridge, uniting product, engineering, and diverse stakeholder groups to resolve complex problems across the Navigator Platform ecosystem. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Expectations  As a Senior Manager of Product Design, you’ll combine your craft expertise and people leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems, drive product strategy and create a thriving team culture of high performing designers. Here are some of the expected competencies for this role: Product Design Expertise: Demonstrate established expertise in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and work with your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes. Leadership: Reinforce a positive and inclusive team environment, set goals aligned to broader portfolio strategy, manage stakeholders, remove barriers and train and develop designers who are empowered to reach their potential and