Transport Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    What this job involves: As a Transport Manager, you'll be the driving force behind seamless corporate transportation services and mobility programs that connect our client's employees to their workplace every day. This role goes far beyond logistics — you'll be orchestrating shuttle operations, fleet management, parking coordination, and innovative mobility solutions that directly enhance employee experience while optimizing costs and supporting organizational objectives. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and in this position, you'll be instrumental in delivering transportation solutions that drive business continuity and enhance the employee commute experience. You'll navigate the complexities of vendor management, route optimization, and compliance while keeping your finger on the pulse of emerging technologies like autonomous vehicles and mobility-as-a-service platforms. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll embody this by partnering with HR, real estate teams, workplace services, and local transportation authorities to create integrated mobility solutions. We believe the most effective teams are built when everyone is empowered to thrive, and you'll have the opportunity to mentor team members, foster a culture of accountability, and contribute to a workplace where innovation and operational excellence go hand in hand. This is your opportunity to shape how thousands of employees experience their daily commute while driving operational excellence through smart transportation programs, continuous improvement initiatives, and strategic cost management. What your day-to-day will look like: Oversee daily operations of corporate shuttle services including route planning, scheduling, real-time adjustments, and service delivery to ensure reliable, safe, and professional transportation for employees across all shifts Manage corporate vehicle fleet encompassing pool cars and executive vehicles, coordinating vehicle inspections, regulatory compliance, and usage tracking systems Negotiate contracts and manage relationships with transportation service providers including shuttle operators, limousine services, and rental car companies while conducting regular vendor performance reviews and maintaining quarterly scorecards Analyze employee commuting patterns and demand data to design optimal shuttle routes that balance coverage, frequency, travel time, and cost-effectiveness using transportation planning tools and GIS mapping Monitor transportation metrics including ridership, on-time performance, cost per passenger mile and customer satisfaction, preparing daily dashboards, weekly management reports, and monthly operational summaries for senior leadership Serve as primary point of contact for employee transportation inquiries and escalations, communicating service updates through multiple channels, conducting surveys, and arranging monthly meetings with client stakeholders to address concerns Implement and manage mobility technology platforms including shuttle tracking apps, GPS vehicle monitoring systems, parking reservation systems, and helpdesk priority management while evaluating emerging solutions to enhance user convenience Ensure all transportation services comply with local regulations, traffic laws, and safety standards while