Director, Learning Excellence

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Summary Ready to make an impact on how associates learn, grow, and develop? Our team plays a critical role in supporting associate development by establishing and maintaining learning standards, ensuring quality and consistency across learning experiences, and driving enterprise-wide capability building. If you are a collaborative communicator with a customer-first mindset and a passion for continuous improvement, we want to know more about you. As Director, you'll lead the enterprise Learning Excellence team, which is part of the broader corporate learning function. You'll work to ensure learning excellence across Nationwide by implementing effective, modern, digital-first and automated workplace learning architecture, standards, guidelines and processes in support of key strategies and programs. We'll count on you to partner and collaborate with leaders and associates both inside and outside Talent Management (TM) to advance consistency and excellence for learning programs across the enterprise. Supports and aligns enterprise learning solutions to AI, Future of Work, and talent development strategies, championing responsible adoption of generative AI, intelligent learning tools, and human-centered experience design across TM learning programs.

Key Responsibilities: Partners with peers, learning leaders, HR Operations and Procurement to provide oversight and governance of learning vendors, contractors, and suppliers. Scans external environment for latest learning innovations and technologies and evaluates new partners for potential collaboration. Partners with TM leaders, digital learning architect, and other key partners to ensure effective use of learning technology. Knowledge of modern digital design solutions, including but not limited to Power Apps, Power BI, and emerging AI technologies. Directs the application of automation tools (e.g., Power Automate, Power Apps, Copilot Studio, Gen AI/agentic workflows) to simplify learner and content-owner experiences, reduce manual processes, and improve operational efficiency. Establishes governance standards enabling learning designers across the enterprise to safely and consistently integrate AI and automation into their work. Responsible for capture, analysis and reporting of key learning metrics (efficiency and effectiveness) across TM. Strong data-mindset with ability to investigate output to ensure quality. Partners with other TM and enterprise learning leaders to ensure the ongoing internal and external professional development related to learning expertise. Translates learning impact data into compelling executive-level narratives, data visualizations, and storytelling that support strategic decision-making and stakeholder influence. Leads or contributes to external benchmarking and award submissions (e.g., Training Magazine, ATD BEST, Learning Elite) to elevate Nationwide's reputation as an enterprise learning leader. Chairs and sustains enterprise learning communities of practice (e.g., Learning Leader Advisory Committee, Learning Accelerator, LEARNx series, Learning Leader Exchange) to build learning professional capability, share innovation, and advance consistent practices (including adoption of learning architecture, standards, metrics, technology, vendors, professional development and learning award submissions) across business units. Coordinates and delivers AI and automation learning experiences specifically for learning professionals, positioning TM as a trusted guide for responsible innovation in L&D. Directs the design and development of large-scale, enterprise learning solutions through a variety