EMEA Sales Center Lead

EMEA Sales Center Lead Description - J Job Summary The Sales Center Lead manages the Barcelona Sales Center as a multi-country hub for HP-employed teams across EMEA, ensuring consistent enablement, workforce alignment, and operational effectiveness across country-owned teams operating within the site. The role will collaborate closely with the WW Sales Center Director & the Country Sales teams to manage the day to day Sales Center executions within the site in alignment with the commercial objectives.

Sales Center Operations & Governance Establishes the operating framework for SC functions, defining expectations, workflows, and country-specific performance measures. Build a unified HP site culture across multiple country organizations Oversees the adoption and continuous improvement of SC operational standards, ensuring Sales Managers apply practices effectively. Align country leaders on priorities, capacity allocation, and operating cadence Drives operational governance to ensure clarity, accountability, and high-quality execution. Sales Enablement & Performance Enhancement Builds and maintains a robust enablement environment, ensuring teams have effective tools, learning programs, system support, and incentives. Standardize onboarding, training, certification, and tool adoption for HP teams  Drive productivity improvement through best practice sharing across teams Consolidate KPI visibility and highlight performance gaps across teams Continuously evaluates enablement resources and collaborates with leadership to implement improvements that enhance sales productivity. Supports development of capability-building programs that strengthen sales readiness and operational excellence. Facilities, Site Operations & Expansion Oversees SC site operations, including maintenance, operational readiness, equipment planning, and workplace standards. Coordinate hiring plans, headcount allocation, and ramp schedules with countries Leads SC expansion activities for the Barcelona site, such as capacity planning, facility improvements, and infrastructure scaling based on business needs. Ensures sites maintain an environment that supports productivity, employee experience, and safety.

Recommended Bachelor’s degree in Business, Sales, Operations, or related field; advanced degree preferred. Extensive experience in sales center operations, contact center leadership, or large-scale operational management. Experience working across multiple countries or markets strongly preferred. Knowledge & Skills Operational Management & Governance Sales Enablement (tools, training, incentives) Budgeting & Financial Planning Multi-country Operational Alignment Performance Metrics & KPI Development Sales Center / Contact Center Leadership Strategic Planning & Execution Cross-functional Collaboration Strong Communication & Leadership Presence Impact & Scope Influences operational performance across European countries. Drives consistency and scalability of the Sales Center operating model. Impacts the day-to-day execution of SC teams Complexity Leads operations across diverse countries with varying needs, requiring adaptability and strong cross-functional coordination. Manages dotted-line leadership in a complex operational ecosystem.

A truly international experience: Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and geographies.  Continuous growth & career development: Multiple internal mobility and career opportunities, supported by HP’s learning platform to keep growing your skills.  Competitive benefits package, including:  Hybrid work model (home office / office), depending on the role/functions   Health & Life insurance  Ticket Restaurant Vouchers or lunch at reduced prices at our canteen  Flexible working hours to support work–life balance  HP Flex Program: Kindergarten vouchers & Transport Card  Exclusive HP products offers and