Senior IT Security Operations Engineer

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are looking for a Senior IT Security Operations Engineer, Corporate Infrastructure to join our team. This is a Remote within the United States (with a hybrid preference for San Jose, CA) role, reporting to the Director - Zscaler on Zscaler in the Corporate Infrastructure department. As the operational backbone of the security team, you will keep policies tuned, alerts triaged, and platforms healthy while supporting Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Zscaler Digital Experience (ZDX), AI Security, and Cloud Security (CSPM/DSPM) to mature our DevSecOps model.

What you’ll do (Role Expectations)

• Provide day-to-day operational support, configuration, policy tuning, and platform health monitoring for ZIA, ZPA, ZDX, AI Security, and Cloud Security

• Configure and maintain zero trust policies covering user-to-application access, posture checking, SSL/TLS inspection, content filtering, and access control

• Deploy and tune Cloud Security Posture Management (CSPM) and Data Security Posture Management (DSPM) policies, collaborating with environment owners on remediation

• Utilize ZDX to monitor application and user experience issues, correlating findings with network and security telemetry to identify root causes

• Support DLP policy tuning, alert triage, SOP documentation, and on-call incident response while helping automate repetitive workflows

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving hard problems delivers the biggest impact.

• You act like an owner. Your passion for the mission fuels your bias for action, taking full accountability for security platform health with high integrity.

• You are driven by innovation. You have a deep curiosity for how things work and leverage automation and AI tools to continuously improve security workflows.

• You champion simplicity. You are skilled at distilling complex cloud, network, and security architectures into clear, simple, and actionable operational procedures.

• You are a high-trust collaborator. You build strong cross-functional partnerships across environment owners, support teams, and product groups to drive security