IS SUPPORT TECH

Skywood Recovery Center is a residential treatment facility offering integrated treatment for addiction and mental health conditions. Skywood Recovery provides individual and group therapy, experiential therapy, equine and art therapy, and yoga. Located in Augusta, MI, a convenient drive from Kalamazoo and Lansing, MI, the campus offers a restorative environment with opportunity to enjoy the outdoors. Skywood is part of one the nation’s largest and most respected hospital management companies, Universal Health Services, Inc. UHS is one of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $11.4 billion in 2019. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information on the Company, visit our web site: http://www.uhsinc.com.

Under limited supervision, serve as the multi-site IT Support at Skywood Recovery Center or nearby locations to provide local networking, wireless, phone and end user assistance in support of the sites information technology resources and supported applications. Essential Duties and Responsibilities Provides Tier 1 and 2 Help Desk support to users. Prepare, install and support all new and currently used hardware, systems and software. Assist with installation, configuration, security and maintenance of network services, network equipment and access controls. Oversee software, network and file security. Troubleshoot and resolve user-identified issues with applications, network resources, computer viruses and spam to include the investigation of unique problems to identify their sources. Assist in the determination of possible causes and solutions. Test and implement solutions and as necessary communicate with HQ Network Engineers regarding the issues that impact the local and remote facilities. Coordinate with HQ prior to ordering Servers, Desktops, Laptops, Printers, Copiers, Maintenance Packages, Applications, Mobile Phones, Network Equipment and miscellaneous resources (including procurement of equipment, coordinating delivery, warranty service, maintenance of computer image standards and imaging of all servers, desktops and laptop machines). Provide some basic application or process training for individuals or groups related to specific areas of IT support. Utilize a ticketing system to record and track issues and resolutions Develop and maintain documentation as related to daily, weekly and monthly work processes and procedures. Performs all other duties as required or assigned by Corporate IT. Knowledge, Skills and Abilities Actively demonstrates a dedication to meeting the expectations and requirements from internal and external customers; gets first hand information and uses it for improvements in products and services; always acts with the customer in mind. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands. Must be able to orchestrate multiple simultaneous activities to accomplish a goal; uses resources effectively and efficiently. Probes all relevant sources for answers, looks beyond the obvious and doesn’t stop at the first answers; uses logic and all information available to solve