Senior Serviceability Design Engineer - GM Defense

Job Description: Hybrid. This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, Michigan or Milford, Michigan three times per week, at minimum. Location choice is based on candidates preferred work location and business need for the day. About GM Defense GM Defense is driving the future of military mobility by leveraging the best-in-class capabilities of General Motors for unmatched innovation, proven performance, and breakthrough life-cycle economics. We deliver reliable, affordable, and innovative products across a full spectrum of capabilities - integrated vehicles, electrification, autonomy, robotics, and security.

GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD, the Integrated Product Support (IPS) organization is responsible for providing aftersales support to our defense industry customers to ensure customer satisfaction and business growth. As part of the IPS organization, the Service and Sustainment Engineering Operations team has responsibility for the service deliverable readiness of every GMD vehicle globally. Part of this readiness includes Service Part release, Technical Manuals, Maintenance Allocation Chart (MAC), Repair Parts & Special Tools (RPSTL), diagnostic software, service programming, pre-delivery inspection forms, and customer service information. The Serviceability Design Engineer position plays a key role in supporting these deliverables for both electrical and mechanical components. The selected candidate will be responsible for representing advanced serviceability and re-manufacturability during the Design Development Process. This person will participate in Product Engineering meetings and peer reviews representing service to identify, address or escalate service issues as appropriate with respect to GM best practices and GMD customer requirements. The Serviceability Design Engineer is expected to adhere to all International Traffic in Arms Regulations (ITAR).

This position will be responsible for GM Defense’s activity related to all deliverables listed above. This position is also responsible for all GMD programs and GMD customer variants.   Specific responsibilities include: Lead identification of Service Parts for Development of Service Parts BOM Support development and validation of service special tools and procedures Provide support for emerging and quality issues Provide technical support for various other teams including: Program management, Product Engineering, Parts Release, Remanufacturing, Service Training, Warranty Center, Technical Assistance, Assembly Plants, Field support, Suppliers Work with other department functions and suppliers to implement cost reduction, math improvements, while supporting all department programs. Provide technical direction to support personnel as required Communications information to and from internal and external customer organizations, Stay abreast of new technology and driven practices Perform special assignments as requested Your Skills & Abilities (Required Qualifications) Bachelors Degree or equivalent experience Demonstrated experience in Serviceability Engineering, Field Service, or Product Support, or related field 5 years of professional experience Practical diagnostic experience, technical/field experience Ability to read engineering schematics Familiarity with service information diagnostics and/or authoring Ability to make decisions autonomously, manage workload and escalate when necessary Strong analytical skills and expertise in data-driven problem-solving Ability to obtain a Common Access Card (CAC) Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee) Eligible to obtain Secret U.S. Security Clearance after hire What Will Give You A Competitive Edge (Preferred Qualifications) Bachelors Degree in Engineering, Technology or related discipline Illustration and