Lead Tech, Field Svc

Location: Otis Elevator Company (M) Sdn Bhd, No. 29C-03-09 Maritime Piazza, Persiaran Karpal Singh 2, Malaysia Key Responsibilities Preventive Maintenance Carry out scheduled preventive maintenance for lifts and escalators according to OTIS maintenance procedures and customer requirements. Perform routine inspection, adjustment, cleaning, lubrication, and replacement of components where required. Identify potential equipment issues and recommend corrective actions to prevent breakdowns. Callback & Troubleshooting Attend lift and escalator callback and breakdown complaints within the required response time. Troubleshoot electrical, mechanical, control, and safety-related faults. Carry out necessary corrective and repair works to restore equipment operation safely and efficiently. Conduct proper testing after repair and ensure the equipment is safe for normal operation. Repair & Technical Support Perform repair and replacement of lift and escalator components. Assist engineers and supervisors in major repair, modernization, and technical troubleshooting activities when required. Able to work independently and handle routine service and repair activities at customer sites. Standby & Service Operations Participate in the weekly standby rotation, including after-hours and emergency callback support. Travel to customer sites within the Lumut and surrounding areas to attend breakdowns and service requirements. Maintain good communication with supervisors, customers, and the service team regarding equipment status and repair progress. Documentation & Reporting Complete preventive maintenance records and service reports accurately. Submit callback reports promptly after attending breakdowns. Record equipment defects, corrective actions, parts used, and recommendations for follow-up. Ensure all maintenance and service activities are properly updated in the relevant service system/applications. Customer Service & Safety Maintain good customer relationships and provide professional service at customer sites. Explain equipment conditions and repair findings to customers when required. Strictly comply with OTIS safety procedures, PPE requirements, JHA, and all applicable statutory and site safety requirements.

Diploma or Certificate in Electrical Engineering, Mechanical Engineering, Mechatronics, Electronic Engineering, or related technical disciplines. 1–3 years of experience in lift/elevator and escalator maintenance or servicing is preferred. Candidates with experience in electrical, mechanical, M&E, building services, or industrial maintenance may also be considered. Basic understanding of electrical and mechanical systems. Knowledge and practical experience in lift and escalator systems will be an added advantage. Able to troubleshoot and perform basic repair and adjustment works. Willing to work on standby and attend emergency callbacks when required. Willing to travel and work at customer sites, particularly within the Lumut area and surrounding locations. Good communication and coordination skills. Strong safety awareness and attention to detail. Good problem-solving ability and able to work independently as well as in a team. Possess a valid driving licence and be willing to travel for service requirements. Requirements  •    Diploma or Certificate in Electrical Engineering, Mechanical Engineering, Mechatronics, Electronic Engineering, or related technical disciplines. •    1–3 years of experience in lift/elevator and escalator maintenance or servicing is preferred. •    Candidates with experience in electrical, mechanical, M&E, building services, or industrial maintenance may also be considered. •    Basic understanding of electrical and mechanical systems. •    Knowledge and practical experience in lift and escalator systems will be an added advantage. •    Able to troubleshoot and perform basic repair and adjustment works. •