Director, Client Operations – Enterprise Orchestration

Agency: Initiative Job Function: Account Management and Growth Job Subfunction: Sales and Client Operations Job Description: Business Overview  Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE). Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the Media Lab. Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.  The Director, Client Operations – Enterprise Orchestration will support the agency's collaboration around a multi-phase MarTech and Taxonomy Transformation Program for a major pharmaceutical client. Working in close collaboration with the team leading the engagement, this individual will manage day-to-day project execution, coordinate activities across workstreams, engage the appropriate subject matter experts, and help ensure deliverables remain on schedule and aligned with client expectations. This individual will be responsible for supporting predetermined project plans, tracking dependencies and decisions, identifying risks, and ensuring that the right expertise is brought into the process at the appropriate time.

Objective This role is not responsible for setting the client's transformation strategy or serving as the technical authority for every workstream. The successful candidate must, however, possess sufficient knowledge of media operations, marketing technology ecosystems, taxonomy, data, reporting, and campaign workflows to understand project requirements, ask informed questions, recognize when specialized expertise is needed, and keep complex workstreams moving forward. The ideal candidate is a highly organized and proactive professional who has a strong blend of technical acumen, strategic thinking, is comfortable managing complex, cross-functional initiatives in a matrixed environment while maintaining strong relationships with both internal teams and client stakeholders. Required Skills & Experience · 8-10+ years of project or program management experience supporting enterprise technology or business transformation initiatives. · Strong technical acumen around marketing technology ecosystems (eg. CDP, Salesforce, CM360, Adobe, Data Cloud) · Demonstrated ability to coordinate complex, cross-functional projects involving multiple stakeholders and the ability to manage competing priorities in a fast-paced environment. · Knowledge of project management tools (e.g. Adobe Workfront, Jira) · Experience working with business leaders, technical teams, and external consultants. · Strong organizational, facilitation, and communication skills. · Excellent project management and time management skills · Proven ability to manage competing priorities in a fast-paced environment. ] Wage and Benefits We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days.  We also offer a competitive Total Compensation package, including a competitive salary and