Technical Program Manager-AI Business Solutions

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.   Within MCAPS-Core, the Strategy and Transformation team connects the dots across MCAPS-Core to shape and accelerate growth in an AI-first world. We develop and pressure-test growth strategies, incubate new business and engagement models, lead operating model and workforce transformation, and scale our Customer Zero story to customers and partners. We partner across the business to identify opportunities, remove barriers, and turn innovation into measurable impact and sustainable growth.   As a member of the Strategy and Transformation - New Product Introduction team, the focus of this role is on Day-Zero product readiness for MCAPS-Core customer facing roles.  We are seeking a highly skilled and motivated AI Business Solutions Technical Program Manager (TPM) to join our dynamic team. The ideal candidate will have a strong background in artificial intelligence, project management, and cross-functional collaboration. As a TPM, you will be responsible for driving readiness and implementation of technical products in the AI Workloads and AI Business Process use cases relevant for customer support and customer success, ensuring they are delivered on time, within scope, and with high quality.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

You will lead and manage technical product launches across support, customer success and other customer facing roles from inception to completion, ensuring timely delivery and adherence to project goals. Provide insights and action plans relevant to support and services. You will work closely with data scientists, engineers, product managers, and other stakeholders to define the impact of upcoming technical workloads, the requirements, scope, and deliverables. You will provide technical guidance and support to the team, leveraging your expertise in foundational technologies that BizApps, Dynamics 365 and AI Business Process Agents are built upon and interoperability of technologies.   You will serve as a subject matter expert and advise on the commercial customer scenarios across technologies AI Business Solutions – Copilot, Copilot Studio, Teams, AI Business Workloads, and other core business scenarios relevant for customer success. You will identify potential risks and develop mitigation strategies to ensure project success. You will maintain clear and effective communication with all stakeholders, providing regular updates on project status, milestones, and any issues that arise. You will allocate resources effectively, ensuring the team has the necessary tools and support to achieve project objectives.  You will implement best practices for testing and validation to ensure the accuracy and reliability of AI Business Solutions technologies and business solutions. You will stay up to date with the latest advancements in technologies, including large language models, semantic indexing and core M365 apps and services to improve project outcomes and processes. Qualifications