Director, AI Experience Design Lead

At Pfizer, our mission is to create breakthroughs that change patients’ lives. As part of the Customer Experience function in the Chief Technologist Organization, we are seeking a Director, AI Experience Design Lead to own and shape the AI experience for Pfizer colleagues globally. This includes how Pfizer’s AI looks, sounds, and behaves, and to build and lead the team and design foundation that ships it.   Pfizer is putting AI in front of 80,000 colleagues across a growing ecosystem of enterprise platforms . This role is about the colleague experience with the AI that Pfizer’s own workforce relies on to do their jobs . The role is accountable for ensuring those experiences feel coherent, trustworthy, intui tive and distinctly Pfizer across every platform and every modality.   This role is designed for   for a highly experienced design leader who h a s evolved beyond conventional product design practices and operates at the intersection of design, AI, and engineering. A builder who prototypes in code, experiments with emerging AI capabilities, and helps define new interac tion paradigms rather than applying established design frameworks. To enable this scale, this role owns Pfizer’s AI-first design system: the patterns, standards , behavioral frameworks that drive consistency across human and agent experiences. Defining what colleagues see, what agents say, how uncertainty gets disclosed, and how regulated content behaves. The deliverables are working systems: tokens, patterns, and standards that live in MCP and flow into the build pipeline, so engineers and the Design QA Agent get the correct pattern by default and teams build compliant experiences without waiting on review cycles. This role is accountable for the system the way a product owner is accountable for a product: adoption in code, pattern reuse, override rates, and first-pass compliance are the scoreboard. When telemetry shows a pattern failing, the Director retires it.   This role will also build the team that makes this real . We are looking for someone who brin gs exceptional executive presence, narrative storytelling ability, and political acumen, while remaining deeply hands-on and invested in hiring talent and growing the people on their team: a player-coach who ships production design work alongside the team and leads complex, high-stakes design initiatives across Pfizer’s AI platforms and enterprise LLM integrations.       This is a Director -level role combining people leadership with deep individual contribution. The Director works across every modality the platforms speak (screens, conversation, voice, and agent-to-agent interaction) and moves fluidly between shipping production design work, delivering design standards as code, and growing the team. Deep technical understanding of how LLMs, agents, and modern product stacks behave anchors the role’s credibility with Engineering and Product.

RESPONSIBILITIES   AI Design System Ownership: Own, extend, and evolve Pfizer’s AI-first design system for the colleague experience across human and agent surfaces: the single source of truth for how Pfizer’s AI looks, sounds, and behaves.   Design Standards as Code: Deliver design standards as code: tokens, patterns, and components shipped into the engineering build pipeline, so the correct, compliant pattern is the default, with accessibility (WCAG 2.1 AA) built in.   Adoption Tracking & Standards Drift: Track adoption in code (pattern usage, override rate, exception requests) and retire patterns the data shows are not working.

Metrics: Connect design outcomes to measurable KPIs: adoption, task success, trust, time-to-resolution, and first-pass compliance.   Lead by Example & Innovation: Set the design bar : continuously explore emerging AI capabilities, build functional prototypes in code , introduce emergin g tools and methods, validat e and scal e new ways AI can improve the colleague experience .   Hands-On