Client Solutions Manager - Global Payroll Operate

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY GPO Client Solution Manager Global Payroll Operate – Consolidated Job Description Position Overview The EY GPO Client Solution Manager is a client-facing lead role within EY Global Payroll Operate responsible for shaping, designing, and delivering global payroll technology and implementation solutions for multinational clients. The role bridges client stakeholders, EY technology, implementation, central, service management, and payroll teams to ensure global payroll solutions are scalable, compliant, integrated, and aligned to client business objectives. Purpose of the Role This Manager leads solutioning from sales handover through implementation and go-live, setting the global design approach, guiding client decisions, managing expectations, and enabling consistent local delivery across countries. The role serves as a subject matter expert for EY’s GPO technology ecosystem, including EY Payroll Command Center, EY Digital Payroll, EY Interact Payroll, EY IP Mobile, GTPW, in-country payroll, and integrations with client HCM, workforce management, general ledger, and third-party systems. Key Responsibilities

Lead global design workshops and client solutioning sessions to define requirements, solution architecture, integration scope, data flows, testing approach, conversion strategy, cutover planning, and go-live readiness. Own and maintain global implementation deliverables, including global user stories, solution design documents, integration designs, SOR global mapping data dictionaries, testing plans, conversion plans, and deployment strategies. Act as the global design owner, monitoring local design decisions for impact on the overall solution and redirecting or re-solutioning where needed to preserve scalability, quality, compliance, and maintainability. Support sales-to-implementation handover activities, including review and clarification of MSA, SOW, LCA, PSM, scope assumptions, pricing inputs, and implementation commitments. Serve as the primary technology and solution point of contact for clients and internal stakeholders, articulating EY’s payroll technology capabilities and advising on implementation options, risks, and trade-offs. Lead cross-functional implementation teams across multiple countries or regions, managing scope, timelines, resources, risks, issues, dependencies, change requests, budgets, and project communications. Collaborate with EY technology, central, service management, payroll, and local implementation teams to ensure delivery aligns with EY global standards, quality requirements, client expectations, and project governance. Provide escalation support, issue resolution, quality assurance, and solution guidance throughout the implementation lifecycle. Support business development activities such as RFPs, RFIs, pricing, client pitches, technology demonstrations, feasibility assessments, and vendor evaluations. Contribute to continuous improvement by developing templates, tools, methodologies, lessons learned, and action plans that enhance EY GPO implementation capability and client value. Coach and mentor team members, support professional development, and foster a collaborative, high-performing delivery culture.

Required Experience and Skills

6+ years of experience in global payroll implementations, HR/payroll technology, systems integration, program management, or technology consulting within complex multinational environments.

Proven ability to lead large-scale, multi-country payroll or HCM implementations through design, build, testing, cutover, go-live, and stabilization. Strong understanding