Floating Manager

Mission :  Manages a company owned Integrated Business Solutions (IBS) location or locations.  Meet customer expectations of providing timely service and value.  Sets high performance standards, and uses Company - training resources to ensure the efforts and accomplishments of employees are recognized.  Assumes responsibility for inventory protection, asset management and operational issues, ensures overall cleanliness of the store, stock room and outside areas. Fully supports and implements all NAPA IBS programs.  Fosters a positive relationship between the customer and staff through meetings and open discussions.

Performance Measures:   Customer Satisfaction Inventory Management/ROI Utilization of available tools for tracking value added items for the customer Maintain and develop local non-NAPA vendor relationships Responsibilities:   Responsible for covering vacations and call outs throughout the LA District including Riverside County Help with special projects including inventory and procedure rollouts. Meets with the customer on a daily, weekly, monthly and year to date basis to identify needs,  problems/concerns and to address them both quickly and effectively Develop good customer relations and maintain a high level of service to the customer Respond timely to customer sales and service questions Understand, interpret and comply with all contract requirements and ensures the operation is meeting customer expectations Greets customer/technician, demonstrates product knowledge, and quickly understands customer/technicians needs. Maintains customer satisfaction by serving customer, securing right part, and resolving issues. Understands customer/technicians specific needs and requirements. Maintains inventory and ensures parts stocked in correct location. Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding customers pricing matrix. Sources all parts needs for customers by utilizing various approved IBS vendors. Uses non-company approved line codes appropriately. Understands and maintains the buy-out PO process. Maintains all special order information in the Hub system. Understands, and has the ability to input information in, the customers fleet management software Communicates to customer the status of all pending orders. Understands our service level agreements with our IBS customer. Participates in training as needed and required. Performs all other associated tasks as assigned by management. Follows all IBS policies and procedures. Completes all available IBS operations training provided by company. Operational Excellence Ensure proper processes and procedures are utilized to minimize inventory shrinkage Ensure merchandise is received in a timely and accurate manner as well as put away in the stockroom in an appropriate manner Create a safe work environment, ensuring required hazmat training is completed timely Understand and comply with NAPA and customer company policies Responsible for inventory to be bar coded and placed in appropriate bin locations Responsible for returning non-NAPA excess inventory Work closely with the NAPA District office (District Manager and/or Area Manager) to ensure procurement card controls are in place and enforced Build relationships and assist with the negotiation of non-NAPA vendors on pricing, inventory and service and return privileges Experience, Education, and Abilities:   HS Diploma or equivalent required Technical school, and/or college degree a plus Strong communication skills Detail oriented Requires demonstrated leadership in the automotive after-market industry, preferably an automotive parts department, dealership, jobber, heavy duty and/or fleet establishment. Possess working knowledge of the organization’s store services Must possess high character and integrity Capable of providing strong leadership to the operation to create a high