Senior Manager, Custom & Bulk, Fine Chemical Products

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Description The Senior Manager, Custom & Bulk, plays a critical leadership role within the Fine Chemical Products Custom & Bulk Services business, owning the end-to-end operating model that connects commercial strategy, customer engagement, and operational execution to deliver strategic growth, drive customer satisfaction, and optimize our quote to cash financial performance. This role provides end-to-end ownership of how demand is translated into revenue. As the leader for our Custom and Bulk business and a key member of the Fine Chemical Products Business Unit Leadership Team, you will establish the commercial and operational governance mechanisms to drive long term profitable growth, including improving sales governance mechanisms, and enabling disciplined cross-functional alignment across Operations, Supply Chain, Quality, and Commercial stakeholders. Leading a team of experienced customer services specialists to support execution, the Senior Manager serves as a central integrator across the business, balancing business priorities, operational capability, customer commitments & financial performance to deliver sustainable growth. How You Will Make an Impact Lead day-to-day business performance for the Custom & Bulk portfolio, driving execution against revenue, customer, and operational objectives. Own and govern the end-to-end business operating model, ensuring alignment between commercial demand, customer commitments, operational execution, and financial outcomes. Establish governance, operating mechanisms, and performance metrics that enable scalable growth, improve customer experience, and support achievement of strategic growth targets. Act as a cross-functional leader, translating strategy into executable processes, tools, and cross-functional ways of working that drive consistent execution and accountability. Develop a team of high performing Customer Service specialists to deliver an exemplary customer experience. Remove barriers to execution and establish and standardise processes to set your team up for success.

Sales Funnel Governance & Go-to-Market Execution Establish governance, operating cadence, performance metrics, and decision-making frameworks across the full quote-to-cash process to deliver against customer commitments & drive scalable revenue growth. Own the go-to-market operating model, partnering with sales and marketing to translate commercial strategy into scalable processes, tools, metrics, and execution rhythms. Drive forecast integrity, conversion discipline, and cross-functional execution to support revenue growth & operational execution. Customer Relationship Management & Customer Experience Define and own the customer engagement and relationship management framework for the business, ensuring consistent service delivery, escalation, and value realization. Identify opportunities for business expansion across our customer base and drive conversion of those opportunities in partnership with our commercial organisation. Develop and adopt digital solutions and tools to drive efficiencies and drive an exceptional customer experience. Serve as the senior escalation point for complex customer issues, making trade-off decisions that balance customer commitments, operational feasibility, and financial performance. Champion the voice of the