Service Desk Analyst I

YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software, AI, cloud, e-commerce, ridesharing, and payments.

Our data and research teams transform raw data into strategic intelligence, delivering accurate, timely, and deeply contextualized analysis that our customers—ranging from the world’s top investment funds to Fortune 500 companies—depend on to drive high-stakes decisions. From sourcing and licensing novel datasets to rigorous analysis and expert narrative framing, our teams ensure clients get not just data, but clarity and confidence.

We operate globally with offices in the US (NYC, Austin, Miami, Mountain View), APAC (Hong Kong, Shanghai, Beijing, Guangzhou, Singapore), and India. Our award-winning, people-centric culture—recognized by Inc. as a Best Workplace for three consecutive years—emphasizes transparency, ownership, and continuous mastery.

YipitData isn’t a place for coasting—it’s a launchpad for ambitious, impact-driven professionals. From day one, you’ll take the lead on meaningful work, accelerate your growth, and gain exposure that shapes careers.

• Ownership That Matters: You’ll lead high-impact projects with real business outcomes

• Rapid Growth: We compress years of learning into months

• Merit Over Titles: Trust and responsibility are earned through execution, not tenure

• Velocity with Purpose: We move fast, support each other, and aim high—always with purpose and intention

If your ambition is matched by your work ethic—and you're hungry for a place where growth, impact, and ownership are the norm—YipitData might be the opportunity you’ve been waiting for.

YipitData is looking for an IT Service Desk Analyst to be the first line of support for our employees and the backbone of our day-to-day IT operations. You'll be the person people turn to when their laptop won't cooperate, their access needs updating, or a SaaS tool isn't behaving — and you'll take pride in resolving those issues quickly, clearly, and without making anyone feel dumb for asking.

This role sits at the center of a modern, distributed, SaaS-first workplace. You'll manage devices through IRU, support security tooling like CrowdStrike, administer core platforms like Google Workspace, Slack, Zoom, and Okta, and keep our Jira queue and Confluence documentation running smoothly. You'll also play a key role in onboarding and offboarding employees, making sure every new hire's first day starts with working tools and every departure is handled securely and cleanly.

We're looking for someone who's naturally organized, calm under a stack of tickets, and genuinely enjoys the process of diagnosing a problem and walking someone through the fix. You'll work closely with the broader IT, Security, and Infrastructure teams — escalating what needs deeper expertise, and owning the rest end-to-end. If you like variety, want to build real IT operations experience, and care about making other people's workdays easier, this is a great seat.

This is a fully-remote opportunity based in India. We expect East/West Coast/etc. work hours.

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