Manager, Product Operations

About Middesk: Middesk is building the data and intelligence infrastructure that helps businesses work together with confidence. We started by creating a comprehensive platform for understanding businesses, bringing together authoritative and proprietary data to help customers verify business identities, onboard customers faster, and manage risk throughout the customer lifecycle. Today, Middesk is used by more than 700 banks and fintechs, and in 2025 we verified more than 7 million companies. We've also expanded beyond business verification to help companies form, register, manage, and maintain their businesses, supporting more than 50,000 companies in setting up over 100,000 accounts required to hire employees, run payroll, and stay compliant. Middesk came out of Y Combinator, and is backed by Sequoia Capital, Accel, Insight Partners, and Canapi. We're proud to be named on the Forbes Fintech 50 and Best Startup Employers lists.

We’re hiring a Manager, Product Operation s to lead a critical part of the operational infrastructure behind Middesk’s products reporting to our Head of Product. Middesk operates products that turn complicated, fragmented real-world processes into simple customer experiences. Behind those experiences is significant operational complexity. Registering a company for payroll taxes may require navigating different requirements, systems, and government agencies across all 50 states. Business formations introduce another set of jurisdiction-specific workflows. Across our Business Verification and Credit products, complex cases, data issues, and exceptions require careful investigation and judgment. Our Product Operations teams sit at the center of that complexity. They help ensure our products deliver accurate, reliable outcomes for customers, own the workflows required when automation cannot complete the job, investigate complex cases and product issues, manage quality and remediation programs, and turn what they learn from operating the product into better processes and better products. This role will initially lead our Entity Operations team, a team of approximately 5-7 people supporting our Payroll Tax and emerging Business Formations products, with the opportunity to expand over time to oversee Product Operations across Middesk more broadly. You will be responsible for building an operation that can scale alongside the products it supports. That means developing the team, establishing strong operating rhythms and quality programs, improving measurement and visibility into product health, managing our BPO partners, and systematically reducing unnecessary manual work through better processes, tooling, automation, and AI. Just as importantly, this is not a team that simply executes processes handed to it. Product Operations is an important feedback loop into the product itself. You and your team will develop deep expertise in government requirements and operational edge cases, identify where workflows break down, and work closely with Product and Engineering to turn that knowledge into more reliable and scalable systems.

Lead and develop a high-performing operations team. Set clear expectations, coach team members, and build strong operating rhythms. Own the operational health of our Entity Management products. Ensure Payroll Tax Registration, Business Formations, and adjacent products deliver accurate, timely, and reliable outcomes. Build scalable operations across complex government workflows. Improve how we manage work spanning all 50 states local agencies. Establish strong quality programs. Build the metrics, controls, audits, and remediation processes needed to continuously improve performance. Make operations more efficient. Improve processes, tooling, automation, and AI-enabled workflows to reduce manual work while preserving appropriate human judgment. Turn operational knowledge into better products. Partner closely with Product and Engineering to surface recurring