Sr. Manager, Small Commercial Product and Market Management (Hybrid)
American Family Insurance
- Location
- WI Madison
- Work model
- Hybrid
- Level
- Senior
- Salary
- $131k – $220k/yr
- Posted
- Aug 19, 2026
About this role
You will lead a team responsible for Commercial products design and development in collaboration with business partners. You will research solutions that inform recommended actions to improve profitability, growth and customer experience in support of annual profit and growth plans. In this role, you'll align new products, enhancements and initiatives to the Commercial top and bottom line short-term and long-term goals. You will create insights from intelligence about customers, market and competitors for problem solving and proactively identifying product solutions aligned to product strategy. You will report to a director, product. #LI-Hybrid Position Compensation Range: $131,000.00 - $220,000.00 Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development Lead with influence and expertise. Actively contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices P&L Accountability for the small commercial west region products inclusive of C ommercial Multi-Peril , Commercial Auto, Work Comp and Commercial Umbrella lines of business within assigned region Lead with a continuous improvement approach and recommend actions to improve small commercial premium volume growth and profitability within assigned region Oversee product research and insights gathering and analysis including competitive intelligence, customer /stakeholder empathy, developing solutions for in-market small commercial products Lead West Regional Product and Market Management team to execute on pricing opportunities to enhance pricing and underwriting segmentation Manage and effectively sets the outcomes of the regional Commercial product strategic roadmap, defining what “good” looks like and prioritize accordingly Create a cross-functional leadership environment, aligning actuarial, product, underwriting, sales, claim s, marketing and legal/compliance Achieve the profit and growth plan for their markets by management and oversight of regional product managers to execute state strategy and related accountabilities in each marke t Lead the development and execution of small commercial regional product Strategy at a Market/state level) Lead m arket decisions on Product Guides within assigned region Manage p ortfolio view of CAT/Capital Efficiency Mgmt. within assigned region Lead team of Regional Product Managers developing region-specific p roduct c ommunications with in assigned market Oversee and manage P&G Planning as a portfolio of states within assigned region Lead the development and execution of the Rate Plan & Filing Schedule by state/LOB within assigned region Specialized Knowledge & Skills Requirements Demonstrated experience providing customer-driven solutions, support or service Demonstrated experience analyzing and interpreting facts and data, including financial information, in a way that can lead to actionable conclusions Demonstrated experience communicating to a variety of audiences to review findings, arguments, options, risks, benefits, and other issues in a frame of reference that the audience can understand; translate technical detail into business outcomes Demonstrated experience in driving to results in one or more of the following areas: sales, product lines, claims, or other core business functions Demonstrated experience managing and leading large complex projects or programs with a cross-divisional impact toward intended results Demonstrated effective experience leading people or projects