L3 Splunk Admin & IT Operations Lead- RTM

Brief Description: The L3 Splunk Admin & IT Operations Lead - RTM is responsible for providing high-level operational and technical leadership to Airbus. In addition to expert-level Splunk administration, this role acts as the operational backbone for the existing support team - driving day-to-day IT Operations Management (ITOM), continuous system reliability, and overall infrastructure availability. Working in a self-sufficient, multi-disciplinary team, the individual will mentor L1/L2 engineers, manage critical operational issues, and ensure strict alignment with ITIL processes (Incident, Problem, and Change Management). Key Deliverables: Deliver business value and maintain high operational reliability. Provide strong operational and technical leadership to elevate the performance and capability of the L1/L2 support team. Provide transparent updates during Agile rituals (remaining work, roadblocks) and escalate risks proactively. Consistently ensure on-time, high-quality (first-time-right) delivery of operational sprints and platform enhancements. Introduce innovative, cost-effective automation and operational optimization solutions. Achieve high customer satisfaction by maintaining SLA/OLA compliance and minimizing mean time to resolution (MTTR).

Take full ownership of technical operations and be available 24x7 for crisis management and major incidents. Provide daily operational guidance, mentoring, and escalation support to the L1/L2 operations teams. Perform trend analysis on daily, weekly, and monthly KPI reports to identify potential operational risks and execute continuous improvement plans. Review business-specific KPI dashboards and implement value-added monitoring and operational metrics. Drive Incident, Problem, and Change Management workflows to ensure resolution strictly within defined SLAs and OLAs. Conduct Root Cause Analysis (RCA) for complex outages and lead preventative action plans for permanent issue resolution. Maintain operational excellence through technical audits, system optimization, and standardizing team workflows. Create, update, and review Knowledge Base articles, standard operating procedures (SOPs), and deliver training sessions to support staff. Collaborate with the Product Owner and IT leadership to align operational capabilities with future technical innovations. Drive end-to-end automation of recurring tasks using DevOps tools to increase efficiency across RTM run operations. Knowledge & Skills: Engineering graduate with 8–10 years of experience in Infrastructure Monitoring, Splunk Administration, and IT Operations Management in a matrix organization. Must Know (Expert Level): Strong technical ownership with a proven track record of guiding L1/L2 support teams and resolving complex operational issues. Splunk Infrastructure management, multi-site clustering, log deployment, integration, and administration (Splunk Certification preferred). Strong IT Operations Management (ITOM) expertise, including SLA/OLA management, shift alignment, and escalation protocols. ITIL framework execution (Incident, Change, Problem, and Escalation Management). Certified Red Hat Linux Administrator with strong practical knowledge of Windows OS environments. Cloud Infrastructure: AWS (EC2, S3, Route53, IAM). Automation & Scripting: Shell, Python. Networking Fundamentals: DHCP, DNS, SSL/TLS certifications, and traffic routing. DevOps Tools: Git, Ansible, Jenkins. Identity & Access Management: SAML, OAuth integrations. System performance troubleshooting and RCA methodologies. Excellent verbal and written communication skills. Intermediate Knowledge: Agile / Scrum ways of working. ServiceNow (ITSM platform administration and workflow usage). Basic Knowledge: JIRA, Confluence, VersionOne, or equivalent project tracking tooling. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success,