Lead Software Engineer – Media Services Group

Be the one building AI-powered experiences where they matter most.   At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.   Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Genesys Cloud Services, Inc. seeks Lead Software Engineer – Media Services Group in Menlo Park, CA. **Telecommuting allowed for this position.**   Job Description: Develop and deploy highly available, fault-tolerant software that will help drive improvements towards the features, reliability, performance, and efficiency of the Genesys Cloud platform. Work with development partners to shape the architecture, design, and implementations of new and existing systems to enhance their reliability, performance, efficiency, and scalability. Design and implement major changes and new features. Identify bottlenecks and problems throughout the infrastructure. Actively review code and provide peer feedback. Provide coaching, guidance, and training to more junior development staff. Explain difficult concepts and influences colleagues below and above their level. Collaborate with engineering teams to identify and resolve pain points. Manages major technical projects, involving delegation of work and review of products. Troubleshoot production issues and come up with solutions as required. Telecommuting allowed for this position.

The position requires a Bachelor’s degree in Computer Science or related field (or foreign equivalent) plus five (5) years of experience in a computer-related occupation OR a Master’s degree in Computer Science or related field (or foreign equivalent) plus three (3) years of experience in a computer-related occupation.    The position requires any amount of experience in ALL of the following skills:   Experience with developing applications using Java and Kotlin. Experience with REST-style web services and frameworks using Spring Boot. Experience with developing, managing, working with CI/CD pipelines. Experience with Linux. Experience with networking concepts. Experience with AWS Cloud technologies.   Telecommuting allowed for this position. Employer will accept any suitable combination of education, training, or experience.     Salary range: $213,512.00 - $223,512.00       Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.   $121,000.00 - $212,800.00 Benefits: Medical, Dental, and Vision Insurance.  Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. Working at Genesys AI at enterprise scale  – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized