CA Representative, Customer Service - Specialty Companies

United Trimen Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique: Our customers come first. We’re driven to exceed their expectations by listening, leading, solving problems, and delivering what we promise. We encourage productivity and efficiency, and there are rewards for jobs well done. Sometimes it’s a financial incentive, other times an award, always a genuine thank-you. The best relationships are founded on honesty, trust, and respect. We say what we will do, and then we do it. Personal and professional growth depends on teamwork. By sharing knowledge, skills, ideas, and effort, we benefit our customers, ourselves, and our communities. Strong relationships break down barriers and promote innovation and cooperation. By working as an open-minded, responsive team, we achieve excellence. Our future depends on the success of each employee. In an atmosphere of dignity and diversity, our appreciation for each other’s talents and contributions keeps us at our best. We play fair, but never lose sight of the goal to win. With that in mind, we execute our plans and strategies with focus, commitment, and passion. We offer our employees very competitive benefits: Profit Sharing Healthcare Benefits Matching Retirement Contribution Overtime Compensation Over 40 hours Training & Development and Growth Opportunities We have a wide variety of opportunities to establish yourself in the food industry including sales, sales support, customer service, marketing, administration, finance, operations, technology and inventory management. Come join our team and build your career with us!

Summary: Provides friendly and efficient customer service, order processing and delivery support to customers of United Trimen via phone, email, SMS, and chat. Assists customers with their day to day inquiries to ensure their needs are being met. Promotes and utilizes E-Commerce technologies.

The salary range for this role is $45k to 50k Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment FULL flex benefits program Family culture  Advancement opportunities Essential Functions: Serves as liaison between the account managers and partners within the customer organization.  Participates as a core member in the new customer implementation process;  Develops and maintains ongoing customer relationships.  Supports and partners within assigned division and customer assignments; Perform effective route management.  Manages customer orders (both stock and nonstock) manually, or via EDI 3rd party ordering systems, or fax and   completes timely callbacks/e-mails to discuss edits and confirm complete orders. Maintain current knowledge of products and system status within divisions and distribution centers to assist Account Managers and customers.  Serves as information resource to Account Managers, Logistics, and Sales Support on product related questions regarding   inventory levels, excessive punches and general product information.  Source product based on customer needs with Stock, Non Stock and EPO items (added).  Performs other duties as assigned. Knowledge / Skills / Abilities: Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and   reliable customer service, order entry and issue resolution.  Must have excellent written, verbal, organizational and communication skills.  Must have the ability to multitask, prioritize and be able to work independently or within a team environment.  Highly motivated self starter with a focus on details and accuracy in a fast paced environment  Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources   and apply business practices  Must have good customer service and time