Hybrid Cloud (Nimble) Operational Excellence & Process Transformation Lead

Hybrid Cloud (Nimble) Operational Excellence & Process Transformation Lead This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

We are seeking an experienced operational excellence professional to lead process transformation, governance, and operational integration initiatives across the Hybrid Cloud Support organization. This role will focus on defining scalable processes, establishing controls, improving documentation standards, driving cross-functional projects, and simplifying operational workloads. The successful candidate will serve as a key bridge between the current Hybrid Cloud (Nimble) operational model and future-state modernized service delivery frameworks designed to increase automation, improve customer experience, and drive operational efficiency. The role will partner closely with operational leaders, engineering teams, support organizations, and transformation programs to ensure processes are consistent, measurable, integrated, and positioned for long-term growth.

Process Design & Governance Define, document, and maintain end-to-end operational processes across Hybrid Cloud support and service delivery functions. Establish operational controls, governance frameworks, and measurable performance standards. Drive standardization across multiple operational domains to eliminate fragmented workflows and inconsistent practices. Ensure process documentation remains accurate, accessible, and aligned with business objectives. Operational Transformation Identify opportunities to simplify, automate, and integrate operational workloads. Develop future-state operating models that support increased automation and enhanced customer experiences. Drive continuous improvement initiatives focused on efficiency, quality, and scalability. Partner with engineering and operational teams to align business processes with technology investments. Project & Program Leadership Lead cross-functional projects from definition through implementation. Coordinate stakeholders across operations, support, engineering, quality, and business management teams. Manage project plans, risks, dependencies, and executive-level communications. Deliver measurable outcomes tied to operational effectiveness and business objectives. Root Cause & Service Improvement Create standardized root cause management practices across product and support organizations. Consolidate and harmonize operational learning from multiple support streams into a unified improvement framework. Identify recurring operational issues and drive sustainable corrective actions. Partner with support leadership to improve problem management and service quality outcomes. Strategic Enablement Support the evolution of Hybrid Cloud operational models toward integrated, customer-centric service delivery. Act as a catalyst for operational modernization initiatives. Drive alignment between current operational requirements and future business strategies. Promote a culture of accountability, process discipline, and continuous improvement.

Expertise in Pan-HPE & Nimble service delivery SFDC environment Significant experience in operational excellence, process