Principal Product Manager – AI Agents for Branch Network Operations

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Running a branch network day to day is still too manual. When something breaks, IT teams jump between tools, read logs, and run commands one at a time to find the cause. Keeping devices patched and secure takes the same kind of effort. We want to change that. Palo Alto Networks is hiring a Product Manager to build AI agents that handle day-to-day branch operations: finding and fixing network problems, checking security posture, and recommending software upgrades. This work is part of Strata Cloud Manager and spans our NGFW and SASE products. This is a hands-on role. You will write the specs, design the user experience, talk to customers every week, and work closely with engineering to ship. You will also own the product strategy and help us sell it, both directly to enterprises and through partners.

Set the product strategy and roadmap for AI agents that run branch operations: troubleshooting, posture checks, configuration health, and software upgrade recommendations. Start from the customer's problem, not the existing workflow. Figure out which tasks admins should never have to do by hand again. Talk to network admins, security teams, MSPs, and support engineers to learn how branch problems are found and fixed today, and where it goes wrong. Write clear PRDs and user stories. Spell out what each agent does, what data it uses, when it acts on its own, and when it asks a person for approval. Design how people work with agents. Build mockups and prototypes yourself, and test them with customers before engineering starts. Make sure agents explain their findings and actions so admins can check the work and trust it. Define safety rules for agents that make changes on live networks, including approvals, limits, and rollback. Track whether it's working: accuracy, time to fix issues, tickets avoided, upgrade success, and adoption. Use the results to decide what to build next. Define packaging and pricing so these features grow revenue and adoption. Help sell to large enterprise customers: lead briefings, run design partner programs, and turn early users into references. Make the product work for partners and MSPs, including multi-tenant management, delegated access, and a business model they can resell. Build sales and partner enablement: demos, playbooks, competitive comparisons, and training. Work closely with engineering, AI/ML, design, support, sales, marketing, and channel teams, and with other product teams across NGFW, SASE, and SD-WAN.

What We're Looking For 7+ years of product management experience in networking, network security, or IT infrastructure. A track record of shipping management, monitoring, or troubleshooting products. SaaS experience preferred. Experience building