Analyst Programmer

About the Opportunity Job Type: Permanent Application Deadline: 13 September 2026 Job Description                                                                                                  Title                 Analyst Programmer Department       Asset Management Platform- Production Services Location            Gurgaon Level                2 About Fidelity International Our clients come from all walks of life and so do we.  We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Find out more about what we do, our history, and how you could be a part of our future at careers.fidelityinternational.com/about-us . Department Description Asset Management Platform Global Production Services provides technology application support services for Fidelity International’s investment management divisions.  We support traders, fund managers, research analysts and investment operations staff in all international locations. Our regional teams are based in Canada, London, India, China, Hong Kong and Tokyo. Purpose of your role The successful candidate would be expected to provide application second line support services for trading platforms used by investment management business users. The role requires the candidate to be able to perform the following prime functions: Incident management: Troubleshoot production issues and find root cause through analysis. Candidate needs to provide resolution or escalate the incident to appropriate support team within defined service level agreement (SLA). If escalated, then drive the resolution by following-up with appropriate support teams until the resolution or recovery is provided to business. Problem & change management: Identify and drive the production changes required to bring stability to production environments; participate in application releases, infrastructure changes, preventive maintenance activities like DR role swaps. Support & operations: Perform routine operational tasks such as critical batch monitoring, morning checks on application’s readiness for business use, health check reports, maintenance tasks etc. Communication and reporting: Regular communication to business and technology stakeholders through emails, phone, chat etc. Shift handovers to support teams in other locations. Continual improvements: Identify, suggest and implement continual improvements through automation or process changes. Comfortable with shift rotations across the global team to cover Asia, UK and Canada hours, on-call and handling any weekend activity during major release, BCP etc.

Provide application support to wide range of investment management business applications; primarily responsible for supporting critical trading applications and their integration with upstream and downstream systems. Manage support transition for new applications and functional changes from delivery teams. Contribution in enhancements for existing product as individual contributor. Work closely with the project manager and to understand & report back regular status of assigned tasks Strict compliance to support processes; adherence to FIL company level policies Perform regular knowledge sharing through documentation and training sessions to other members Will be expected to work on-call rotation and work in shifts (early morning, late evening and/or weekends).