Organizational Change Specialist Senior

Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Organizational Change Specialist Senior within PNC's Organization Change Management organization, you will be based in Pittsburgh, PA or one of PNC's hub locations. The OCM Change Specialist Sr is responsible for executing OCM activities on higher complexity projects/ efforts with greater associated risks. They will typically lead multiple OCM efforts at once to understand, analyze, develop and recommend Organizational Change (Org Chg) solutions, depending on capacity and complexity. In addition to traditional assignments, project work may include workstreams within larger OCM programs led by the Org Change Consultant, SII activities, and support of pre-project strategy efforts. Responsibilities include: Leads assigned OCM workstreams & activities, including activities associated with SIIs, MRAs, etc. Executes Resource Identification Activities with PM and LOB Sponsors Leads Stakeholder Impact Analysis Activities to define the business impacts of the upcoming changes. Develops & Executes Business Readiness Plans, inclusive of deliverables, timelines, resources, and overall approach Creates learning/ communication/ support documentation as needed Creates adoption surveys and other measurement tools Supports OCM Program work by leading/owning OCM workstreams and other key activities. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.   PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Leads one or more consulting engagement modules to understand, analyze, develop and recommend Organizational Change (Org Chg) solutions. Works closely with clients to define the business problem, issues and planned approach for one or more Org Chg engagement components. Oversees performance of Org Chg engagement data collection, research and reporting activities and staff. Coaches junior team members and clients. Leads analyses and solution development for key Org Chg engagement module(s). Performs more complex activities. Provides recommended Org Chg solutions. Works with senior consultants / managers to develop and deliver client presentations. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Account Management, Client Counseling, Competitive Advantages, Deliverables Management, Design Thinking, Employee Relations, Organizational Culture Change, Results-Oriented Competencies Accuracy and Attention to Detail, Consulting, Effective Communications, Managing Multiple Priorities, Organizational Change Management, Organizational Savvy and Politics, Problem Solving, Project Management Work Experience Roles at this level typically require