Multi-Property Assistant Social Media Manager

The Multi-Property Assistant Social Media Manager is an integral member of the Marketing & Communications team, responsible for supporting the development and execution of social media and digital communications across assigned properties. Working under the leadership of the Director of Marketing & Communications, the role supports the creation of engaging, on-brand content that strengthens the hotels’ online presence, drives awareness, engagement and consideration, and supports commercial objectives across Rooms, Food & Beverage, Spa, Weddings and Events. The role works closely with hotel operations, Food & Beverage, Sales, Revenue Management, eCommerce and external creative and media partners to ensure consistent, relevant and compelling communication across social media channels. CANDIDATE PROFILE Education and Experience Required:

2-year degree from an accredited university in Marketing, Communications, Public Relations, Business Administration or related major and 2 years’ experience in marketing, communications, digital marketing, social media or related professional area; hospitality experience preferred.

OR

4-year bachelor's degree in Marketing, Communications, Public Relations, Business Administration or related major; 2 years’ experience in marketing, communications, digital marketing, social media or related professional area; hospitality experience preferred. Strong understanding of social media platforms, content creation and digital marketing trends. Experience managing social media accounts for a hospitality, lifestyle, F&B or consumer-facing brand is preferred.

CORE WORK ACTIVITIES SOCIAL MEDIA STRATEGY & MANAGEMENT

Owns and manages the day-to-day social media presence across assigned properties and channels. Develops and executes social media strategies aligned with the hotels’ overall marketing, communications and commercial objectives. Establishes and maintains long-lead editorial and content calendars across all relevant social media platforms. Creates, curates and publishes engaging content across Instagram, Facebook, LinkedIn, YouTube and other relevant platforms. Develops engaging copy, captions, Stories, Reels and other short-form content tailored to each platform and target audience. Ensures social media content reflects the individual identity and positioning of each property while remaining aligned with Marriott brand standards and voice. Develops and executes social media campaigns supporting Rooms, Food & Beverage, Spa, Weddings, Events and other hotel initiatives. Identifies opportunities to create relevant, timely and engaging content based on hotel activity, guest experiences, trends and seasonal moments. Monitors social media trends, platform developments and competitor activity and incorporates relevant opportunities into the social media strategy. Continuously evaluates and optimizes content and channel performance to improve reach, engagement and conversion.

COMMUNITY MANAGEMENT & ONLINE REPUTATION

Manages active and engaged online communities across the hotels’ social media channels. Monitors and responds to comments, messages, mentions and online conversations in a timely and brand-appropriate manner. Proactively identifies guest feedback, positive mentions and potential issues across social media and escalates where appropriate. Leads proactive social listening and supports online reputation management across relevant channels. Ensures guest interactions and responses are consistent with hotel communication standards and brand guidelines.

CONTENT PRODUCTION & CREATIVE

Leads the planning and coordination of photography and video shoots for monthly, seasonal, festive and promotional campaigns. Works closely with Operations, Food & Beverage and other departments to identify and develop compelling content opportunities. Coordinates with photographers, videographers, designers, creative agencies and other external partners to