Manager E-Commerce Operations & Projects (m/f/d)

About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. In Germany, Abbott has more than 3,000 employees working in manufacturing, research and development, logistics, sales, and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena, and Hamburg.

This position is based in Wiesbaden, Germany, within Abbott Diabetes Care (ADC), a global leader in diabetes management solutions. At Abbott, we are committed to helping people with diabetes live healthier lives through innovative technologies that provide accurate data and actionable insights for better-informed decisions. As Manager E-Commerce Operations & Projects (m/f/d), you will join the Business Operations team and report to the Senior Manager E-Commerce. In this role, you will serve as a key link between regional e-commerce teams, business functions, IT delivery teams, development partners, and external service providers. You will ensure the successful day-to-day operation of our e-commerce platforms while driving continuous improvements, supporting new web shop launches, and delivering scalable digital solutions that support Abbott's Direct-to-Patient (DTP) strategy. By combining operational excellence with strong project and stakeholder management, you will help optimize digital sales channels, drive business growth, and deliver a seamless end-to-end experience for customers and patients across EMEA, APAC, and LATAM. What You’ll Do Ensure the successful day-to-day operation, performance, and continuous improvement of Abbott Diabetes Care's e-commerce platforms and digital channels in collaboration with IT delivery teams, country e-commerce teams, and external service providers. Serve as a key liaison between business stakeholders, regional e-commerce teams, IT functions, development partners, and third-party vendors, ensuring effective collaboration across EMEA, APAC, and LATAM. Lead and coordinate multiple concurrent e-commerce initiatives, including webshop enhancements, platform optimizations, and new webshop launches, while managing activities across all project phases from requirements gathering and planning through testing, implementation, and post-launch support. Gather, analyze, prioritize, and document business requirements, translating business needs into clear and actionable solutions in partnership with development, operations, and delivery teams. Monitor platform performance and support the effective management of end-to-end e-commerce processes, including product catalog, ordering, payment, invoicing, distribution, fulfillment, and related back-office integrations. Plan, coordinate, and execute testing activities with business stakeholders, country teams, IT teams, and external partners to ensure high-quality and successful solution delivery. Identify opportunities to enhance the customer and patient journey, drive innovation, and support the continued growth of Abbott's Direct-to-Patient (DTP) business and digital sales channels. Build and maintain strong partnerships with Business Relationship Managers (BRMs), IT teams, regional stakeholders, and external providers to enable operational excellence, business growth, and scalable digital commerce solutions. Required Qualifications & Skills Postgraduate diploma or university degree in Engineering, Business Informatics, Computer Science, Media Informatics, or a related field, or an equivalent combination of education and professional experience. Minimum 15 years of professional experience, including experience in online and e-commerce environments with exposure to the implementation, utilization, and commercialization of IT solutions. Action- and solution-oriented, with a self-driven, proactive, and hands-on approach.