Workplace Operations & Experience Manager

We are seeking a Workplace Operations & Experience Manager (Senior Associate) to join our Business Services team under the Workplace Operations & Experience sub-function. In this role, you will help us deliver a consistent, high-quality, and culturally relevant experience across our physical spaces globally.

By default, this is a majority in-person role based in our Riyadh office, reporting directly to the Regional Head of Workplace Operations & Experience. You will collaborate across functions, markets, and our Digital Experience (DEC) teams to drive organizational value, foster community engagement, and optimize operational costs.

• Facilitites Management & Maintenance: Ensure the office space is continuously well-maintained, clean and organized.

• Engagement & Connection: Drive the logistical elements of community engagement to foster a strong sense of belonging within the local Thoughtworker population and the broader ecosystem & partner with various functions, internal communities & DEC to execute logistical elements of local meetings, events and experiences.

• Onboarding & Offboarding: Participate actively in administrative processes relating to onboarding and employee transfers and managing access for both employees and guests.

• Health & Safety: Contribute to local health, safety, and emergency response protocols, actively addressing identified hazards. Prepare documentations and organizational work for ISO and TISAX certifications. Serve as the designated Safety Officer, or demonstrate a willingness to complete the required training to become a certified Safety Officer.

• Physical Security: Oversee physical security measures, manage critical relationships with Infosec and Legal and contribute to local certifications and uplift activities.

• Travel Support: Assist travelers with booking travel arrangements or provide support for self- service booking channels.

• Procurement & Office Services: Procure office amenities and services through approved suppliers, and set up new suppliers using associated internal systems and processes.

• Real Estate Laison: Liaise with local building management to coordinate troubleshooting of maintenance problems and execute improvements to leased spaces.

• Sustainability: Implement local sustainability initiatives, tracking and reporting on sustainability metrics as well as compliance with environmental regulations.

• Budget Management: Maintain meticulous records of spend against the allocated regional budget.

Job qualifications

Technical Skills

• Customer Service: Exceptional customer service skills with a people-first mindset.

• Tech-Savvy: Comfortable navigating modern office systems, booking platforms, and administrative tools.

• Physical Capability: Ability to complete physical labor, including lifting and moving items to arrange spaces.

• Problem-Solving: A natural problem-solver who can address issues independently and creatively.

• Execution Mindset: Strong execution-focused mindset with the ability to manage multiple logistical tasks simultaneously.

• Certifications (Preferred/Required).

• Prior experience as a certified Safety Officer, or a strong willingness to undergo training to achieve this