Senior IT Support Analyst

Beeline Medicines is a clinical‑stage biotechnology company focused on developing and delivering category-leading precision therapies to transform the lives of people living with autoimmune and inflammatory diseases. With a portfolio of potential best-in-class and first-in-disease therapeutic candidates that directly target key pathways governing dysregulated immunological and inflammatory responses, the Company is developing medicines that have the opportunity to provide durable, life-changing impact. Led by an established executive team and backed by world-class life science investors, each day Beeline Medicines is determined to bring the scientific rigor and operational excellence to get to what matters for patients – realizing a world where people with immune-mediated diseases can live life fully.

The Senior IT Support Analyst is the primary on-site technology resource for assigned office, delivering both everyday desktop support and high-visibility, white-glove technology service in a fast-paced, executive-facing environment. Reporting to the Senior Manager, IT End User Services, this role blends traditional end user support — troubleshooting hardware, software, network, and M365 issues for office-based employees — with specialized responsibility for executive technology, live event production, and boardroom-grade AV systems. The Senior IT Support Analyst is regularly the face of IT for C-suite leadership, board members, analysts, and investors, ensuring flawless technology performance during earnings webcasts, investor days, board presentations, and other high-stakes events. This is a fully on-site, hands-on role requiring strong technical versatility, sound judgment under pressure, and the professionalism to represent IT in front of senior stakeholders and external guests.

On-Site - This position is fully on-site and requires the incumbent to work from Beeline Medicines' office on a full-time basis (Monday through Friday). Regular, in-person attendance is an essential function of this role.

• Desktop and End User Support: Provide first and second-level IT support for office-based employees, including troubleshooting and configuring hardware, software, network connectivity, printing, and M365 application issues. Resolve tickets within established SLAs. Escalate issues that exceed scope to the Senior Manager or the MSP service desk. Document all support activity in the ITSM ticketing system.

• Executive Technology Support: Provide white-glove desktop and technology support to C-suite executives, including priority response, workstation setup, home office technology configuration, and travel tech preparation. Serve as the on-site technology point of contact for executive leadership, visiting board members, and other key stakeholders at the office. Ensure executives have working, tested technology before every meeting, presentation, or external engagement.

• Event Technology and AV Production: Set up and operate AV equipment for earnings webcasts, investor days, board presentations, analyst meetings, and company town halls. Run rehearsals, manage run-of-show technology, monitor live feeds, troubleshoot issues in real time, and break down equipment after events. Coordinate with external AV vendors and webcast providers when events exceed in-house production capability. Support off-site investor