Application Engineer II

It’s More Than a Career, It’s a Mission. Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.

The Application Engineer II provides technical support and administration for enterprise applications and associated services that support Finance and other enabling functions across SCRI. Responsibilities include configuring, testing, documenting, troubleshooting, and optimizing application solutions to ensure reliable system performance, operational efficiency, and alignment with business objectives. The role supports day-to-day application operations, user issue triage, release testing, data review, integration monitoring, documentation, and coordination with internal business, IT, reporting, security, and vendor teams. The successful candidate will help analyze business and system support needs, document user-reported issues, assist with configuration and enhancement requests, support testing and validation activities, maintain runbooks and knowledge articles, and contribute to reliable, compliant application operations. This role requires strong communication, attention to detail, analytical thinking, documentation discipline, customer focus, and the ability to work effectively in a regulated environment with defined change control and testing expectations.

Duties include but are not limited to: Assist in designing, documenting, testing, and supporting integrations between FSM, Infor OS, and other enabling business applications. Works with product owners, business analysts, delivery teams, reporting teams, security, infrastructure, quality/compliance, and vendor partners to understand support needs and document clear requirements or issue details. Triages and documents incidents, service requests, access issues, configuration questions, integration errors, data discrepancies, and application defects; escalates complex items to senior team members or vendor support as appropriate. Assists with Infor FSM releases, patches, upgrades, configuration changes, and regression testing by preparing test scenarios, executing assigned testing, documenting results, and supporting change control activities and other applications as assigned. Partners with reporting and analytics teams to support Power BI data questions, reconciliation needs, KPI definition clarity, and operational dashboard follow-up. Creates and maintains support documentation, runbooks, issue summaries, meeting notes, test evidence, release notes, knowledge articles, and standard operating support procedures. Assists with monitoring application(s) health, integration performance, recurring failures, release impacts, data quality trends, and operational readiness items; gathers examples and supporting detail for escalation. Provides timely and clear communication to stakeholders regarding issue status, ticket updates, testing progress, risks, blockers, and supports next steps. Contributes to continuous improvement of support processes, documentation standards, testing checklists, monitoring practices, and knowledge sharing across the application support team. Works in an environment