Senior PSP Assistant (Middle Donor)

Deadline for Applications September 2, 2026 Hardship Level (not applicable for home-based) A (least hardship) Family Type (not applicable for home-based) Family Staff Member / Affiliate Type UNOPS LICA5 Target Start Date 2026-09-01 Terms of Reference 1. General Background UNHCR is the UN Refugee Agency and takes the lead in providing international protection for more than 117 million refugees and displaced people worldwide. Private Sector Partnerships Service (PSP) is a fast growing global division with offices across the world. UNHCR has developed a private sector engagement strategy to achieve, the long-term goal of maximizing sustainable and flexible contributions from the private sector to raise $1 billion annually. In Thailand, PSP has been achieving outstanding results since its establishment in May 2008 through its diversified fundraising channels; face to face, digital, direct mail, direct response TV and multi-channels programmes. Due to the size of the database and the diversity of the donors recruited, the office also operates a complex donor development strategy which requires an additional workforce to implement the plan effectively. The mid-value donor development or middle donor programme has grown substantially since the pilot project in 2020. It is expected to have substantial growth in the future. To continue the successful expansion, PSP Thailand is now looking for a highly motivated and results driven fundraising professional capable of providing a meaningful mid-value donor journey and building relationships with existing mid-value donors and prospects, and finally successfully transitioning mid-value donors to major donors.      2. Purpose and Scope of Assignment       The Mid-Value Donor (Middle Donor) staff will play a crucial role in cultivating and maintaining relationships with donors who contribute between $1,000 and $10,000 annually. The successful candidate will work closely with the Donor Development and Retention team to identify, engage, and steward mid-value donors, with the goal of achieving a total income of $300,000. Key responsibilities: • Develop and execute a comprehensive mid-value donor strategy to increase revenue and donor retention. o Cultivate a portfolio of mid-value donors who give between $1,000 and $10,000 per year. o Identify prospect mid-value donors that include Individual Giving donors who give $500-$999 and new audience to migrate them to the middle donor programme pipeline o Closely coordinate with Private Partnerships & Philanthropy (PPH) in identifying potential major donors (who give more than $ 10,000 annually) among the mid-value donor pool and facilitating the migration. • Build and maintain strong relationships with mid-value donors with personalized communications through integrated channels (including direct mail, LINE, telemarketing, email, SMS,social media), fundraising events, and recognition programs. • Collaborate with cross-functional teams to create compelling fundraising campaigns and materials tailored to mid-value donors. • Monitor and analyze mid-value donor giving trends, providing regular reports and recommendations to management team. • Ensure accurate and timely recording of donor information in the database, adhering to data integrity standards. • Coordinate with the Database and CRM focal point for any relevant reporting and analysis of donor development activities in order to evaluate performance and enhance future growth • Track KPIs and key metrics of middle donor programme against year over year target and accurately report the performance to PSP Thailand • Perform other duties as required 3. Monitoring and Progress Controls • Timely coordination of donor development project for middle donors and prospects which result in all communications reaching donors on time and as defined in the annual plan • Support Assistant PSP IG Officer (Donor Development and Retention) to ensure that income generation from