Manager Operations Process

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Purpose: Lead and evolve the organization's learning, change management, and operational readiness strategies to support business transformation, process improvement, and associate development. This role is responsible for leading a team of training professionals while partnering across the business to design and deliver effective learning programs, communications, change management plans, and adoption strategies that drive successful implementation of new processes, technologies, and initiatives. The Manager, Operations Process serves as a key partner in identifying operational improvement opportunities, supporting pilot programs, and ensuring associates are equipped with the knowledge, tools, and confidence needed to achieve business objectives. This leader combines expertise in adult learning principles, organizational change management, project leadership, and process improvement to deliver scalable solutions that enhance performance, engagement, and operational effectiveness. Success in this role requires exceptional facilitation, communication, and stakeholder management skills, along with the ability to translate complex business needs into effective learning experiences and sustainable organizational change. Experience supporting sales, customer-facing, or inside sales organizations is highly valued.

Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field. Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements. Manage day to day processes related to their areas of responsibility. Create and maintain project work plans. Manage issues and roadblocks that arise related to their area of responsibility. Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement. Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot. Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise. Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes. Maintain knowledge base regarding specific operations and processes within store operations Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts). Direct Manager/Direct Reports: Direct and indirect reports typically include 2-5 Business Analysts. Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others. Typically procedures for analyzing situations and making conclusions are very diverse. Typically considers among many different options or procedures when solving problems. Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Typically requires overnight travel less than 10% of the time.

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Must be