Implementation Operations Engineer – AI Solutions

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health

Implementation Operations is evolving into an AI-enabled technical delivery organization. This role sits within IO and is hired with a strong aptitude for supporting Marmot implementations and AI-enabled delivery workflows while continuing to own broader IO responsibilities across customer onboarding, recurring deliveries, Vertex migrations, and operational excellence. This is not a Marmot-only role; it is an Implementation Operations role with a Marmot mindset.

The Implementation Operations team owns customer implementations, recurring data refreshes, production deliveries, operational support, and technical onboarding. As Marmot adoption grows, the team will support AI implementations while continuing to own core implementation operations.

Mission

Deliver reliable customer outcomes through high-quality implementation operations while building expertise in Marmot, AI-enabled workflows, automation, and modern technical delivery.

12-Month Outcomes & Responsibilities

Looking back on your first 12 months at Komodo Health, you will have accomplished:

• Independently managed customer implementations and recurring deliveries with a high degree of ownership and operational quality.

• Supported AI enabled implementations and onboarding alongside broader Implementation Operations responsibilities.

• Delivered automation improvements that reduced manual effort, improved reliability, or increased delivery efficiency.

• Contributed to AI and Implementation Operations playbooks, documentation, and repeatable operating processes.

These are the essential job duties you will be responsible for:

• Own end-to-end implementation operations, including customer onboarding, recurring data deliveries, production workflows, and operational support.

• Support AI enabled implementations and onboarding by partnering with relevant technical and cross-functional teams.

• Execute and validate production deliveries while maintaining high standards for data quality, timeliness, documentation, and customer impact.

• Collaborate closely with Product, Engineering, DPQ, Customer Success, and Technical Engagement to resolve issues and deliver customer outcomes.

• Use GenAI tools and AI capabilities to improve productivity, accelerate technical workflows, and identify opportunities for