Principal UX or CX Designer - Gurgaon, Chennai, Noida, Bangalore, Pune, Hyderabad

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Enterprise Digital Product Office (EDPO) at Optum is a centralized organization focused on accelerating digital transformation across the enterprise. The team partners across business, technology, and operations to design, build, and scale product-centric solutions that improve customer experiences, optimize operational workflows, and deliver measurable business outcomes. The team drives consistency in product strategy, agile delivery, and design practices, enabling teams to operate with greater speed, clarity, and impact. By aligning cross-functional stakeholders and leveraging modern technologies, including cloud platforms, data, and AI, the organization supports the development of scalable, user-centered solutions that help advance Optum's mission to build a more effective and equitable health care system. As a Principal UX/CX Designer, you'll define the experience strategy for complex products while remaining deeply involved in the hands-on design work that brings those experiences to life. You'll partner with leaders across product, engineering, research, and business to solve the organization's most challenging design problems, guide other designers, and influence product direction through both strategic thinking and exceptional design craft. This role is ideal for a designer who enjoys shaping vision while staying close to the work, leading through influence, mentoring others, and raising the quality of design across the organization. Strategic focus: 35% strategic, 65% tactical Primary Responsibilities: Partner with the Enterprise digital product team on optum.com, and other Optum sites as needed Create user flows, wireframes, journey maps, and information architecture artifacts Explore emerging opportunities in the digital healthcare space, evaluate and evangelize as needed Interpret insights (analytics, VoC, market feedback etc.) to anticipate user needs and proactively design innovative solutions Drive discovery activities, synthesize research and analytics, and translate insights into innovative, user-centered product experiences Build alignment across cross-functional teams by clearly communicating design rationale, facilitating discussions, and influencing strategic product decisions Continually advocate for the user and ensure there is a shared understanding of the problems we are solving (Be the voice of the user in prioritization, new products and features) Partner with research and content teams to ensure alignment across user needs, messaging, and experience design Lead discussion and critique of work, solicit requirements from stakeholders, and be a key partner in helping deliver on our mission Serve as a key resource on complex and/or critical issues Actively engage in the team culture and contribute to learning and presentation opportunities across the design organization Lead by example through exceptional design execution while establishing a high bar for quality, craft, and attention to detail Anticipate customer needs and proactively develop solutions Provide design recommendations based on technical feasibility, usability findings, A11y, legal and design best practices Maintain a design culture of simple, seamless, and intuitive user experiences Review work performed by others and provide recommendations for improvement Authorize deviations from current standards based on analytics or evidence-based observations Advance