Sr. Account Director

Job Title Sr. Account Director Job Description Summary The Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets the strategy for the account, establishes the goals and leads and manages a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility. Manages the day-to-day client relationship of one or more client accounts in multiple geographic regions within Global Occupier Services (GOS) across two or more service lines below: 1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.) 2. Project & Development Services 3. Transaction Management 4. Portfolio Administration 5. Portfolio and Workplace Strategy The Sr. Account Director is typically responsible for between five and ten million dollars in revenue. This position provides management across all aspects of the accounts including, but not limited to: 1. Service Delivery Excellence (including innovation, best practices etc.) 2. Client Experience & Relationship Management 3. Talent Management and Team Development 4. Financial Performance (including P&L, contract expansion / renewals etc.) Job Description ESSENTI A L FUNCTIONS A ND RESPONSIBILITIES  Obtain a thorough understanding of the client’s business goals and strategies to align real estate services  with these objectives  Impl e ment the overall vision, strateg y and measurem e nt metrics to the applicable service lines  Develop and maintain strong client relationships   Impl e ment and manage account governance process   Provide disciplined contract management to meet superior deliver y of all contract deliverables  Identif y existing and new opportunities for enhancing service solutions and capabilities  Assist w ith risk mitigation and dispute resolution for client and C & W  Activel y manage and develop account talent in partnership with HR, including promotion of diversit y , equity & inclusion, talent revie w s, performance reviews, succession planning etc.   Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.  Develop and maintain account P&L management, profitabilit y and overall financial performance                                                                                                                               Contribute to the overall service and financial performance of C & W through effective cross-selling and relationship / contract expansion    Ensure quantitative and qualitative anal y tics and evidenced-based decision m a king  KEY COMPETENCIES  1. Leadership  2. Customer Relationship Management   3. Technical Skills  4. Organization Design & Management Skills  5. Communication (oral and written)  6. Matrix Organization / Business Partner Skills      7. Presentation Skills     8. Business Acumen  IMPO R T A NT EDUC A TION    Bachelor’s degree requ i red    Mast e r’s de g ree o r MBA p ref e rred  IMPO R T A NT EXPERIENCE  Minim u m o f 10 y ears at management level or other similar capacity  Experience in directl y l e a d i n g a n d managing te a ms, and managing people-managers  Client, P&L and contract management experience  Experience in the management of an integrated services account, including In te g r a t e d F a c i l i t y M a n a g e m ent , P r o j e ct & D e v e l op m ent S e r vi c e s , Tr an s a c t i on M a n ag e m ent, P o r t f o l i o A d m i n i s t ra t i o n a n d  S t r at eg i c C on su l ti ng.   In-depth understanding of the business impact of technical contributions Cushman & Wakefield also provides eligible employees with an opportunity