Senior Operations Specialist, Labs

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!

This role is the day-to-day backbone of the region's workforce. You'll support your manager on coverage across every site — flagging gaps early and stepping in to close them. Training and compliance, though, are yours to own: you run it, keep it current, and make sure every worker's records stay accurate and audit-ready at all times.

You’re excited about this opportunity because you will…

• Own day-to-day scheduling across every site in the region

• Monitor and manage our flexible staffing platforms — filling coverage gaps and keeping the workforce pool running smoothly

• Onboard and train new workers joining the temporary staffing network

• Keep training and onboarding records accurate and up to date, and run regular check-ins so the team is always ready

• Help make sure every site stays staffed, every shift — stepping in personally, including as a runner between sites and merchant locations

• Contribute feedback and ideas that strengthen processes, product experiences, and regional reliability.

• Identify where training is missing and create new content to close the gap

• Be the first call for your manager — flagging coverage or compliance issues before they turn into bigger problems

• Mentor and provide day-to-day guidance to your teammates and the temporary and contract workforce

• Build positive, trusted relationships with merchants and local partners

• Represent the program with professionalism in every interaction

• Keep your manager in the loop on coverage and training status, clearly and proactively

• Share on-the-ground observations that help improve the service and strengthen community adoption

We’re excited about you because…

• You've done this kind of work before — operations, logistics, scheduling, or leading a team (bonus points for last-mile delivery experience)

• Comfortable managing a flexible workforce through a staffing platform tool

• Strong organizational habits — this role owns compliance and training records

• Must have access to a reliable personal vehicle and a valid driver's license, as the role requires regional travel between sites and runner coverage to merchant locations

• A positive, can-do attitude and comfort operating with more autonomy and a broader scope of ownership

• How workforce and scheduling operations power an emerging drone delivery service

• How to manage a flexible workforce through a staffing platform as the program grows

• Cross-functional collaboration with regional leadership

We expect this position to be filled by 11-30-2026

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work