Manager, ServiceNow Data

What Software & Information Platforms contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify ehancements for platforms and long-term capabilities.

The Manager, ServiceNow Data Team is responsible for leading the governance, support, and continuous improvement of ServiceNow CMDB, Discovery, Common Service Data Model (CSDM), Enterprise Architecture (EA) Workspace, Reporting & Analytics, and AI-driven automation capabilities. This role ensures the delivery of accurate, trusted, and actionable IT data that supports operational excellence, service management, enterprise architecture, and strategic decision-making.

Lead, mentor, and manage the ServiceNow Data Team, including global teams(US, Manilla and India) Govern and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, integrity, and compliance. Oversee ServiceNow Discovery operations, including MID Servers, discovery schedules, credential management, and CI reconciliation. Drive adoption, governance, and maturity of the Common Service Data Model (CSDM). Manage the Enterprise Architecture Workspace, including application inventory, ownership, lifecycle management, technology standards, and application rationalization initiatives. Develop and maintain dashboards, KPIs, metrics, and executive reporting related to CMDB health, discovery coverage, application portfolio management, and data quality. Define and execute AI Agent and automation strategies within ServiceNow and IT Operations to improve efficiencies, enhance data quality, reduce manual effort, and improve user experience. Partner with Infrastructure, Enterprise Architecture, Application Owners, ITSM, Security, and business stakeholders to establish data governance, service mapping, and reporting standards. Lead roadmap initiatives, continuous improvement efforts, and platform enhancements across ServiceNow data management capabilities. Ensure compliance with ITIL best practices, audit requirements, and organizational governance standards.

8-12 years of experience, preferred Bachelor’s degree in related field, or equivalent work experience, preferred 3+ years of leadership experience managing technical teams, including offshore resources preferred. Strong knowledge of ITIL processes, configuration management, enterprise architecture, and data governance preferred. Experience implementing AI, automation, and analytics solutions within ServiceNow preferred. What is expected of you and others at this level Manages department operations and supervises professional employees, front line supervisors and/or business support staff Participates in the development of policies and procedures to achieve specific goals Ensures employees operate within guidelines Decisions have a short term impact on work processes, outcomes and customers Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management Interactions normally involve resolution of issues related to operations and/or projects Gains consensus from various parties involved Anticipated salary range:  $123,400 - $176,300 Bonus eligible:  Yes Benefits:  Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan