CDD Facilities Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Facilities Manager fixed-term - maternity cover What this job involves:   Role being created for a new key role based in Paris, for a new transfer of business to JLL from our client. The role is site based and looking after Total FM in France (1 Main Office,  2 satellite offices and 7 Regus style offices across France). The intention of the role is to then absorb management of additional managed office as part of the FM core role. The FM is responsible for leading all aspects of operational contract delivery, including support for the onsite team in terms of the day-to-day operations and integrated management of all hard and soft services, financial management and customer service delivery on their site. They will report to the Regional Facilities Manager and offer support in terms of direct reporting management line, performance review, personal development, covering leave and ad hoc support for the offices to ensure a resilient delivery of services. They will as act as the point of escalation for the customer for the Paris office. Leading, coaching and supporting the onsite team and the client Workplace strategy are key to delivering on our commitments to all stakeholders. The client’s office is a modern, high specification office environment providing thriving and diverse communities where enthusiasm and engagement with all users is welcomed, encouraged and rewarded. We aim to provide the highest level of Workplace experience to customers, colleagues and visitors at each touchpoint.

The FM is directly accountable for the following typical activities: Demonstrates a high degree of leadership, gives direction and mentors the JLL team to promote engagement, customer service excellence and client aligned delivery across all service lines, thus raising the bar for their team and suppliers alike. Having an operational awareness and understanding of the JLL delivery and customer needs. Supports the overall delivery of IFM operations in terms of contract delivery, H&S, engineering services, legislative compliance, contractor management, promoting sustainability, adding value and driving innovation. Manages reception and oversees a handful of small Managing Agent counties Promotes high level of satisfaction among client users, ensuring prompt response and customer service focused delivery. Provides support to the onsite team in terms of Building Management Systems, PPM Schedules, HelpIn, EHS and Quality Compliance supported by the JLL Account Leadership Team. Acts as go-to person in relation to all facilities/project/fit out/crisis management activities, supporting FCs in ensuring timely solutions and identification and removal of potential roadblocks. Maintains role as Primary contact for local FCs and the client in the office relative to service requests ensuring all requests are actioned within agreed timeframes/KPI/SLA’s. Develops a clear understanding and appreciation of the working relationship with Landlord, Managing Agents and local vendors to allow seamless delivery. Responsible for ensuring alignment of standards in terms of daily/periodic cleaning, PPM delivery, event management, MAC process and shipping process. Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs.

Proven track record of supporting and leading site based teams