Enterprise AI Platform Associate Apprentice

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.  Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. Enterprise AI Platform Associate Apprentice – Carmel, IN    The Enterprise AI Platform Associate Apprentice is a unique opportunity offered in partnership with the TechPoint Indiana Adult Apprenticeship Program. This role is designed for adults looking to launch a career in tech, focusing on aptitude and a willingness to learn rather than prior professional experience. As an apprentice, you will proactively learn and assist our senior team members within our global Allegion environment. You will gain experience in the following areas of our Enterprise AI Platform team: adoption, enablement (training and communications), support (user onboarding and daily support), governance, and documentation. This position requires a service mindset, curiosity, and the ability to effectively operate in a blended environment of business and technical personnel of various levels across the global organization; specifically cross-functional engagement with other IT and business areas such as IT Infrastructure, Enterprise Applications, Regional IT teams, Communications, HR, and Legal. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. Hybrid: At Allegion, we are driven by a bold vision: redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work model—combining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role. We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we’ll unlock your potential and create a lasting impact. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the hybrid schedule as needed at the Company’s discretion.

Assist in the daily triage of user questions, access and license requests, and support tickets for our AI platform under the guidance of senior team members. Shadow senior team members during onboarding sessions, office hours, and training to learn how we drive adoption, and help prepare enablement materials. Support the onboarding, basic setup, and troubleshooting of AI tools (e.g., chat assistants, agent tools, and reusable skills) for business users. Assist in writing, reviewing, and updating platform documentation, user guides, FAQs, and internal communications. Gather evidence and documentation to support responsible AI goals, including usage policies, data handling standards, and governance reviews. Track adoption and usage metrics and help prepare simple reports for the team. What You Need to Succeed: Must meet the eligibility requirements of the TechPoint Indiana Adult Apprenticeship program. High integrity, strong curiosity, a service mindset,