Business Experience and Planning Manager Senior

Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience and Planning Manager Senior within PNC's Organizational Change Management organization, you will be based in Pittsburgh or one of PNC's hub location. The Business Experience & Planning Manager is a key leader within the Central Change Management Organizational Change Management (OCM) team, responsible for leading the content & readiness team and helping shape the strategy for consistent readiness execution across the organization. This role provides day-to-day leadership for intake, prioritization, resource planning, readiness execution, and continuous improvement to ensure change support is delivered consistently, efficiently, and in alignment with line of business priorities. In addition to people leadership, the manager owns the operating rhythm and practical execution model for OCM support. This includes coaching and developing team members, managing the Change Navigator Engagement intake process, assessing complexity and support needs, aligning resources to the right work, maintaining visibility into capacity, and improving templates, standard practices, tools, and transition materials so the team can execute with quality and consistency. The manager also provides hands-on leadership for the most complex, ambiguous, or high-impact change efforts, including cross-line of business initiatives, system replacements, regulatory and investor-driven changes, mergers and acquisitions activities, self-identified issues, and other work where adoption risk is high. In these situations, the manager may lead strategy, provide direct OCM guidance, mentor assigned leads, support escalation, or help stabilize approach, ownership, and execution. The manager partners with peers and leadership to keep OCM support aligned to business priorities and positioned as a consistent, value-added service across the organization. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.   PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Manages cross-functional teams to improve line of business planning methods. Defines key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus, appropriate risk management practices and leadership standards to customers and/or internal partners. Responsible for defining and implementing business planning processes. Designs strategic plans based on forecasts, and provides improvement recommendations. Creates solutions to meet business operational and financial objectives. Identifies and executes opportunities that add value to the business and to achieve business goals. Develops strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergy. Leads a team that develops and implements best practices and learning plans to meet business objectives. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business