Commercial Bank Program Manager

Description Summary: The Commercial Colleague Development Program Manager is responsible for managing assigned colleague development, learning, engagement, and adoption programs across the Commercial Bank. The role creates practical, role-based experiences that help colleagues build skills, understand new tools and capabilities, and apply new ways of working with confidence. Initial priorities include artificial intelligence and digital tools, however the role will flex across evolving Commercial priorities and broader colleague development needs. Reporting within the Commercial Development and Engagement team, this role partners with business leaders and subject matter experts as well as learning, communications, technology, marketing, risk, and change partners. The Program leads the colleague experience for assigned initiatives, including learning, communications, engagement, support, reinforcement, and feedback activities that prepare colleagues and encourage sustained adoption Duties and Responsibilities: Manages assigned colleague development, learning, engagement, and adoption programs across the Commercial Bank from planning through implementation and ongoing support. Creates role-based colleague experiences that build awareness, knowledge, skill, confidence, and sustained adoption of new tools, capabilities, and ways of working. Translates business priorities and subject matter into practical learning experiences, communications, job aids, leader resources, events, and reinforcement activities. Partners with business leaders, subject matter experts, and learning partners to identify development needs and design solutions aligned with colleague and business outcomes. Leads the colleague experience for assigned business and technology initiatives, coordinating learning, communications, engagement, support, reinforcement, and feedback activities. Develops and helps execute training, workshops, office hours, learning cohorts, communities of practice, champion networks, and other scalable development and adoption experiences. Partners with leaders and managers to reinforce expectations, promote available resources, address adoption barriers, and support application within their teams. Manages program plans, timelines, milestones, dependencies, risks, reviews, approvals, communications, delivery support, and content maintenance. Measures and reports program effectiveness, colleague experience, participation, proficiency, sustained usage, and other defined outcomes through surveys, feedback, usage data, and performance measures. Uses colleague insights and program results to continuously improve and scale development, learning, engagement, and adoption approaches. Builds strong partnerships across Commercial and with enterprise learning, communications, technology, data, risk, and enablement teams to coordinate overlapping priorities and resources. Performs other duties as assigned.

Bachelor's Degree 7+ years of program management experience, learning and development, colleague engagement, communications, digital adoption, organizational readiness, or a related discipline.

Demonstrated experience managing colleague development, training, engagement, or adoption programs from planning through implementation.       Experience working across teams and with subject matter experts to achieve shared goals.      Strong program management, facilitation, written communication, and stakeholder-influence skills.      Ability to translate complex information into clear, practical, role-based colleague experiences and resources.     Ability to manage multiple priorities, evaluate program effectiveness, and communicate outcomes to leaders. Experience designing or delivering learning, training, onboarding, career development, or colleague engagement programs.      Experience supporting adoption of new technology, digital tools, or business processes.  Knowledge