Director, Renewals

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Director, Renewals is a lead role in the Customer Success and Growth organization at Salesforce.   The Director is responsible for leading a team of renewal professionals dedicated to protecting and growing revenues in their designated territory.  The Director is  responsible for leading the vision and strategy for their team’s activities, including, identifying and forecasting attrition risk, design and execution of renewals strategy in territory and working with leaders in Sales and Customer Success. The successful candidate will have excellent communication and Interpersonal skills, a strong understanding of Salesforce products and culture and previous experience in a leadership role. The Director, Renewals is responsible for ensuring that the team is focused on minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and passing their findings and data insights back to the business.  Directors are responsible for ensuring that their team and their customers are set up for success while maximizing the financial results for Salesforce.

Lead a team of dedicated renewals professionals. Initiates and develops strong alignment with key stakeholders at the executive level in order to influence other teams to help to shape policy/process, identify gaps and proactively address them. Support direct reports by participating and leading in client meetings and engaging other corporate resources as required. Be a trusted advisor to Sales and Customer Success leadership in your territory. Ongoing mentoring and development of Renewals team Build a Monthly meeting cadence with Sales and Customer Success leadership within your territory  Weekly forecast meetings with the team to drive forecasting excellence and accuracy. Develop and educate on best practice across the team Achieve or exceed attrition and uplift targets. Develop and execute win/win negotiation strategies for all contract renewals that maximize contract value while protecting and enhancing customer trust. Maximize account growth opportunities by ensuring that their team is playing an active role on the extended account team and helping to identify incremental opportunities upon contract renewal. Own, drive and manage the renewals process in collaboration with internal stakeholders . Take a lead role in collaborating with internal resources (Competitive Intelligence, Pricing, Product Management,   Customer Success, Account Executives, etc...) to develop comprehensive 'win' strategies for renewals. Ensure that your team is effectively Identifying customer requirements, uncovering roadblocks, and demonstrating strong account management and commercial capabilities to drive their  renewal events to on-time closure and customer success Provide executive management with complete visibility to renewals and solicit executive involvement as required. Communicate risk clearly and take the lead in developing resolution strategies. Accurately maintain and accurately forecast a rolling 120 day forecast of renewals in your territory. Ensure that your team adheres to best practices for all internal