Employee Assistance Manager EMEA

Protective Services Manager Location : London About Accenture Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at  accenture.com . “Across the globe, one thing is universally true of the people of Accenture: we care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO The Employee Assistance Manager – EMEA leads the regional response to employee support incidents across Europe, the Middle East, and Africa, including security incidents, travel disruptions, medical emergencies, evacuations, and employee fatalities. The role ensures employees receive timely, coordinated, compassionate, and compliant support during routine operations and crisis events. As part of the EMEA Regional Protective Services team, the Employee Assistance Manager partners will be the liaison between Global Protection and Security (GP&S) Security Operation Centers and the various key stakeholders with Human Resources, Legal, Workplace, Crisis Management, Medical Assistance providers, Travel, and external vendors to protect employees, minimize organizational risk, and support informed decision-making during high-impact incidents. This position serves as the regional focal point for employee assistance and provides operational leadership, case coordination, and crisis support across the EMEA region.

Employee Assistance & Incident Response Lead regional employee assistance efforts during security incidents, natural disasters, political unrest, and other disruptive events. Coordinate support for employees impacted by: Travel disruptions and stranded travelers Crisis-related displacement and evacuations Urgent medical matters Employee fatalities Other employee support matters Ensure employees receive timely information, assistance, and access to appropriate company resources. Crisis & Emergency Management Serve as the regional Employee Assistance lead during crisis activations. Coordinate with Corporate Security, Crisis Management teams, and external assistance providers to support affected employees. Track employee welfare and provide leadership with regular situation updates. Support regional emergency response planning and preparedness initiatives. Cross-Functional Partnership Build strong partnerships with: Human Resources Legal Workplace Travel Medical Assistance providers Executive Leadership Ensure employee support activities align with company policies, employment practices, legal requirements, and regional regulations. Case Management Oversee complex employee assistance cases from initial notification through resolution. Maintain accurate documentation and ensure appropriate confidentiality of sensitive employee information. Identify trends and recommend process improvements to strengthen employee support capabilities. Coordinate with Accenture’s Corporate Security regional leads on incident detection and management Program Management Develop and maintain regional