Development Manager, Retention & Reporting - EMEA

Statement: Under direction from the Senior Development Director, Retention, Central & Eastern Europe and MEA, the candidate must work effectively with colleagues and industry contacts to assist in the execution of Hilton’s development strategy, governance of key compliance processes, and reporting with respect to our chosen brands and business models, within Europe, Middle East & Africa, with a particular focus on Central & Eastern Europe. The Retention & Reporting Manager will be responsible for implementing and carrying out key processes and procedures to ensure contractual compliance and value protection in actions to retain our trading portfolio, whilst protecting brand integrity and fostering strong collaborative relationships with internal and external stakeholders.

Summary: The Retention & Reporting Manager will take a lead role in supporting relevant members of the Retention team by coordinating and executing required processes and communications, both internal and external, relating to ownership changes, ownership restructuring, contract amendments, room count modifications, fee structure updates and other related activities. The role will provide key support to the Retention team relating to brand conversions, operating model transitions, dispute resolution matters, removals and termination related activities. This position plays a critical role in ensuring adherence to Hilton’s Global Deal Approval policy while driving consistency across the retention portfolio. The role also acts as the primary owner of the production of Development and Retention reports across the region. This includes data input and integrity, identifying to line manager any required maintenance and system enhancements to be identified to the Development Analytics team, supporting user training and ensuring effective integration with other relevant Hilton systems and data sources including Partnerships, Real Estate and Select by Hilton portfolios. Additionally, the position will provide meaningful insights through the production of various month-end, market and senior leadership reporting that supports informed decision making across the function. Based at the Head Office in Watford, this role operates within a collaborative team environment while requiring a high degree of autonomy, initiative and accountability to manage multiple priorities and deliver projects within tight deadlines.