Multi-Property IT Manager

Overview of Position’s Responsibilities

In this leadership position, the Associate holds Accountability for the properties in scope.

Key focuses in this role are: - Lead and operate the iT discipline for Day to day iT management of properties and managed offices in scope. - Manage a team of iT resources. - First point of contact providing support to Operations leaders for Owner relations and negotiations on iT matters. - Manage the execution of Property Internet Support - Work with Direct Manager on vendor management and product development for the assigned properties/offices. - Day to day operations of the assigned Hotel and Company Offices.

General Achieve balanced scorecard and annual goals as set. Accountable for the overall IT operating health/targets of assigned Hotels and Company Owned and Managed Offices. Accountable for Operational alignment with business partners and other local cluster teams to provide executive management support for iT operations at the designated locations. Engages with, and primary escalation point, for Property Executive Committee Escalation and discipline lead for the assigned Properties iT team. Maintain operations direction and tie effectively to the iT long range plan.

People Accountable for all Assigned properties Associates in the assigned properties and offices. Accountable for talent development and Engagement Score targets in the assigned properties and offices.

Product Responsible for the research of technology products in-the assigned properties. Accountable for technology pilots that occur in assigned properties.

Process Accountable for the management of iT Assigned properties budget in the assigned properties and offices. Engages with, and primary escalation point for Property GM, DOF and other Department Heads.

Stakeholders

Area Director iT Operations Regional Director iT Operations Continent iT Team Property Management primarily the GM and DOF and other Executive Committee team members Infrastructure vendors Local hardware, software and service vendors Business leader of the company managed offices

Measurements of Success

General Meet or exceed SP rating for assigned balanced scorecard and annual goals. Meet Network security compliance. Support operations directions and tie effectively to the iT long range plan. Operationally satisfactory IT operating health/targets of assigned Hotels and Company offices i.e. manning, CAPEX, budgets, P&L, support and escalation, business processing etc. Design and deliver executive level presentation, communications and status updates. Perform own decision making where practical and escalate/engage/inform Are Director iT where appropriate. Pass technology related Internal and PCI audits. Meet iT PCI related audit compliance. Meet iT Technology Internal Audit compliance. Manage iT costs and reduce where feasible. Resolve Property / Owner payment issues in partnership with Finance. Remediate appropriate findings from owner audits. Effectively executes process and procedures for PI management including guest engagement, installation support, regular maintenance and test and generate the PI related reports.

People Foster positive relationships with all stakeholders. Ensure Vendor relationships are highly collaborative and contracts/service levels are appropriate. Hold vendors accountable as they are representing iT in the eyes of our business partners. Accomplish Associate related initiatives. Meet Engagement Score targets. Demonstrate leadership through proactive presentations and communications to business partners. Be effective in employing the best managers available by using appropriate Marriott interviewing tools and addressing bottom performers. Ensure there is a written and active talent development plan for each team member in the assigned properties and company offices. Be seen as an effective individual contributor and team player.