Lobby Host

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world   At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.  We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.  JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.  What this opportunity involves: The Concierge/Lobby Host will assist the Workplace Coordinator with operational activities in front of house, accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Lobby Host is also required to provide administrative support to the team when required. You will be based Front of House with support from the Workplace Coordinator. This a dynamic role and no two days are the same. This is not a typical front of house role, you will be actively engaging with stakeholders, assisting in events and providing a strong front of house service to all staff and clients. Key Responsibilities include: Greeting clients and providing an excellent customer service: name badges, offering tea & coffee, escorting to meeting room Answer incoming calls Meet and greet to all staff, clients and vendors Manage access badges Ensuring consumables are maintained and stocktake regularly carried out Assist with meeting room requirements (booking / moving furniture / reoccurring events) Participate as a key team member during emergency situations Assist with the distribution of couriers and mail Process requests for car parking Oversee new starters: Access Badges, Parking, Inductions, Lockers, Laptops Work alongside Workplace Manager and Workplace Coordinator for facility related issues, induction contractors and escorting where required. Proactively maintain documentation for front of house via SharePoint and internal systems Daily inspections of site ensuring all rooms and client zone remain clear and clutter free. Assist the Workplace Coordinator with general admin tasks on reception. Partnering with the Client/Stakeholder(s) Proactively engage stakeholders to ensure that on site client’s expectations are met Build and develop effective client / stakeholder relationships across multiple levels of the organisation Keeping the numbers in check Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics Ensure financial processes are always followed. Ensuring everyone stays safe. This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules. Keeping an eye on the Site & Operations Recommend continuous quality improvement practices and implement Industry Best Practice operations Implement building procedures and performance measures and ensure they are always maintained. Assisting on site with stock take / replenish Able to work autonomously and efficiently without supervision Serves as the key point of