Global Governance Lead

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What This Job Involves The Governance Lead owns the end-to-end governance framework for the account, ensuring a robust, multi-layer governance structure and meeting cadence is in place to oversee successful programme delivery and a transparent, high-trust partnership between the client and JLL. Where the role has historically been coordination-led, it is now scoped as a strategic ownership role: the Governance Lead is accountable not only for tracking and reporting performance, but for driving the KPI framework itself — setting direction on what is measured, how it is governed, and how outcomes translate into improvement action across the account. The role brings together contract governance (Master Service Agreement / Appendix 9 compliance, change control, escalation management) with performance and KPI ownership (design, tracking, reporting and improvement planning), giving the account a single senior point of accountability for how governance and performance are managed and evidenced. Reporting line: Reports directly to the Global Account Director. The role will be based in the UK and require regular attendance at the London office. Strategic Scope Act as the single senior owner of the account's governance framework and its performance narrative — connecting contractual governance obligations to measurable business outcomes for both HSBC and JLL. Set the direction for how KPI and performance data is used across the account: not just reporting the numbers, but shaping what is measured, why, and what action it should drive. Provide HSBC Executive Management and JLL leadership with a credible, evidence-based view of contract health, governance and KPI risk, and performance trends. Represent governance and performance management as a strategic capability within the account, rather than a purely administrative or reporting function.

Governance Framework & Contract Compliance Own the account's governance structure and meeting cadence, ensuring alignment with MSA / Appendix 9 (Governance) requirements. Ensure MSA governance requirements are adhered to across the account, tracking that all required meetings and forums take place. Own the change control process, ensuring it is robust, consistently followed and appropriately documented. Ensure escalations are raised to the appropriate governance forum and resolved in a timely manner. Ensure annual goals and objectives are mutually agreed with the client and cascaded through the organisation. Collaborate with other Tier 1 partners to ensure consistency of governance approach across the wider platform and programmes. KPI Ownership & Performance Management Own the account's KPI framework end-to-end: definition, data sourcing, tracking, reporting and improvement action planning across all functional leads and disciplines. Hold functional and regional leads to account for KPI performance, driving a consistent, evidence-based approach to performance management across the account. Partner with JLL's Business Intelligence team to design and maintain efficient, effective KPI tracking and reporting tools that evidence performance and compliance against the MSA. Analyse year-to-date metric variances; recommend and implement corrective actions and improvement plans, and track them through to resolution. Maintain a deep working knowledge of contract KPIs and reporting requirements, acting as the escalation