Customer Success Account Manager

Be part of a culture that celebrates excellence and drives innovation where success is a shared journey. As a Customer Success Account Manager in the Customer Success Unit, you will enable Government and Public organizations to realize the full value of their Microsoft investments. Your work will accelerate value delivery for customers and optimize time to revenue for Microsoft by driving engagement across diverse stakeholders.   You are instrumental in customer value realization by aligning Microsoft solutions with customer objectives and leading strategic execution of success plans. You will partner closely with public sector teams, leveraging your expertise to support business and technology transformation, and driving prioritized outcomes that matter most to our clients. Join our team and help us empower organizations to make a positive impact on society.   At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Proactively identify, monitor, and mitigate actual and potential blockers to customer solution consumption through data analysis and customer feedback; mobilize resources to ensure delivery on Customer Success Plans and completion of key milestones. Partner with customers to understand their objectives, identify opportunities for growth, drive adoption, and align Microsoft products and services to achieve agreed-upon outcomes. Build and coach engagement strategies for customer, partner, and internal stakeholders, developing key relationships to enable secure solution delivery and health. Initiate information gathering on business and technology objectives using partnerships with account team leaders, contributing to the creation of customer success plans that support public sector transformation. Leverage a broad understanding of industry and technical capabilities to align Microsoft solutions—such as Azure, Security, Modern Work, and Dynamics—to customer needs and priorities.

Required/Minimum Qualifications Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Equivalent experience.

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Equivalent experience. 3+ years relevant work experience within customer industry. Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, M365, D365, CoPilot). Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and