Manager, Voluntary Benefits Claims

Job Posting End Date: October 15 When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:  Award-winning culture  Inclusion and diversity as a priority  Performance Based Incentive Plans Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability  Generous PTO (including paid time to volunteer!)  Up to 9.5% 401(k) employer contribution  Mental health support  Career advancement opportunities  Student loan repayment options  Tuition reimbursement Flexible work environments  *All the benefits listed above are subject to the terms of their individual Plans . And that’s just the beginning…   With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!  General Summary: This position provides leadership to professional level individuals and/or a staff of direct reports responsible for a team of employees that handle management of claims in a multi-disciplined environment. The incumbent will utilize business expertise and effective decision-making to implement strategic direction and guide their direct reports in delivering strong tactical management and initiative delivery. This individual is responsible for supporting the delivery of complex strategic, transformational, and growth projects with the goal of achieving operational excellence and providing a superior experience for the customer. These projects typically involve alignment across multiple products, cross-brand leadership, cross-functional engagement, and/or digital transformation. This individual is expected to lead others in identifying and implementing change in support of the department’s strategic goals. Principal Duties and Responsibilities   Responsible for supporting the delivery of best-in-class customer experience for voluntary benefits ensuring strong overall customer satisfaction results. Manages leaders and/or individual contributors for multiple lines of business, products, and/or brands. Additional complexity and breadth contribute to the overall accountability of the job. Leadership of a diverse team, including all aspects of people management, selection, training, resource capacity, job design, career development, coaching and performance management that creates a high-performance operating environment. Attract, build, and strengthen exceptional leadership qualities at all levels of the organization. Ensures quality and holds others accountable for accurate adjudication of assigned claims according to contract/plan provisions, established procedures, state regulations and appropriate risk management. Perform file reviews and completes payment approvals per claim manual/practice protocols Establish strong, effective, and collaborative partnerships with key business area leaders, project managers and subject matter experts to identify specific business opportunities or to address business needs or problems and help build effective solutions. Monitor spending to ensure the department remains within budget while identifying opportunities to increase operational efficiency. Monitor results and trends, address issues/concerns that could impact profitability; report concerns that extend beyond span of control; act or recommend solutions as appropriate. Identify and implement ongoing customer service, productivity, and quality enhancements in a